Customer Success Manager DACH (m/f/d)

About us

enmacc builds digital marketplaces to trade energy (e.g., power, gas) on wholesale level. enmacc digitizes the process of energy trading and procurement by replacing outdated technology. enmacc’s customers gain speed, efficiency, and security. Moreover, business opportunities.

More than 200 companies and over 800 traders contribute already to enmacc’s growing market network. It consists of multinational energy suppliers, trading houses, industrial companies, and retailers such as municipal utilities. We give professional market access to smaller players. We enable innovative business models for all participants. We boost liquidity in energy markets by serving new regions and products. We are proud of our product which stands in the center of enmacc. It’s the result of the collaboration of an outstanding international tech team and experienced energy trading professionals. We believe that building energy markets at a global scale is a fascinating opportunity.

Your Mission

You are the face of enmacc towards our customers. You ensure they use the platform successfully turning them into enmacc promoters themselves.

Your Responsibilities / What You'll Do

Customer Implementation
  • Responsible for customer onboardings
  • Provide information and documents for our customers
Customer Success plans for customer
  • Tracking & Analyzing of Customer Activity
  • Implementation of engagement campaigns
CRM maintenance
Customer Relations Tasks
  • Telephone service
  • Complaint Management
  • Bug handling & technical support
  • Contract and term check
Customer Billing
  • Gatekeeping of new contracts
  • Generate and ship of invoices
  • Churn Management
  • Documentation for Finance
  • Confirmations of termination
Customer Education
  • Update knowledge base
  • Pop-ups with inline manual

Your Profile / What You'll Need

  • 1 -2 years of experience in customer-facing departments, ideally in B2B
  • Strong analytical thinking
  • Affinity and understanding of digital products and services (SaaS)
  • Native German and Fluent English (other languages are a plus)
  • Skillful at building long-term relationships with executives and key stakeholders.
  • Proactive team player with innovative ideas to inspire customer loyalty
  • Experience working with cross-functional departments
  • Energy market background is a plus.

Our Offer / What You'll Get

  • Working in the fastest-growing company in the energy trading sector in Europe
  • Joining an international grown-up start-up in the SaaS field, with modern office spaces in the heart of Munich
  • High class hardware and software
  • Working from home & flexible work times
  • An entrepreneurial company culture with flat hierarchies.
  • Due to our continuous growth, you will have the opportunity to grow personally and professionally alongside the organization
  • Dog-friendly office