Customer Success Manager (m/f/d)

About us

enmacc builds digital marketplaces to trade energy (e.g., power, gas) on wholesale level. enmacc digitizes the process of energy trading and procurement by replacing outdated technology. enmacc’s customers gain speed, efficiency, and security. Moreover, business opportunities.

More than 200 companies and over 800 traders contribute already to enmacc’s growing market network. It consists of multinational energy suppliers, trading houses, industrial companies, and retailers such as municipal utilities. We give professional market access to smaller players. We enable innovative business models for all participants. We boost liquidity in energy markets by serving new regions and products. We are proud of our product which stands in the center of enmacc. It’s the result of the collaboration of an outstanding international tech team and experienced energy trading professionals. We believe that building energy markets at a global scale is a fascinating opportunity.

Your Mission

You are the face of enmacc towards our customers. You ensure they use the platform successfully turning them into enmacc promoters themselves.

Your Responsibilities / What You'll Do

As a Customer Success Manager at enmacc, you will be responsible for the long term success of our national and international customers. Supported by our Sales, Product Development, and Business Development teams, you will:
  • work with a portfolio of customers to define success and help them drive value out of using the enmacc platform
  • lead the implementation process of new customers and assist customers in driving user adoption and change management within their organization
  • autonomously oversee the development of customer accounts 
  • create, track and monitor customer success plans
  • develop a deep understanding of customer behavior, and customer needs to achieve customer success 
  • act as a link between departments to drive customer advocacy by delivering quantified customer feedback
  • create content for campaigns and the enmacc help center 
  • ensure high customer satisfaction and retention

Your Profile / What You'll Need

  • Passion for customer success
  • Experience in managing customer accounts
  • Fluent German and English (other languages are a plus)
  • Energy market background is a plus
  • Affinity and understanding of digital products and services
  • Autonomous self-starter that can work on own initiative
  • Excellent verbal and written communication skills
  • You enjoy working with different teams (Sales, Operations, Product and Marketing) and project planning
  • Strong analytical thinking
  • Proactive team player with innovative ideas to inspire customer loyalty
  • Skillful at building long term relationships with executives and key stakeholders

Our Offer / What You'll Get

This is your opportunity to define how energy trading works! You will make an impact on the energy sector developing our unique energy trading platform enmacc.

  • Working in the fastest-growing company in the energy trading sector in Europe
  • Joining an international grown-up start-up in the SaaS field, with modern office spaces in the heart of Munich
  • An entrepreneurial company culture with flat hierarchies - we are “Team together, team apart!”
  • Due to our continuous growth, you will have the opportunity to grow personally and professionally alongside the organization
Got energy? Join us!