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Klarna

People Experience Coordinator

Sydney, Australia
About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 5000+ employees from 100+ nationalities.

As a People Experience Coordinator you will play a key role in bringing focus and order to the chaos that is standard in a startup environment. You will be responsible for anticipating, prioritising, and organising domain-specific events, such as domain onboarding and domain all-hands. You will be helping out with administrative tasks within the Domain and coordinating different domain initiatives.  

We want you to thrive and make a difference for the Domain. We want you to understand our rapidly changing organisation, then add value to the Domain by bringing your voice to the table and giving insights where others may have missed something. You will become an expert on our Operating Model including how we organise the company and our ways of working. You’ll anticipate needs, solve problems, and help us build and deliver amazing products and solutions.

Day to day will see you:

  • Be responsible for building a culture within the domain - organise all-hands, kick-offs, domain onboarding and other domain-specific events following best practice outlined by Org & Lead
  • Encouraging cross-team communication and collaboration in the domain by ensuring that all teams are posting Klub newsletters and create forums for demos and knowledge sharing across teams
  • Supporting in organisational changes in the domain - be involved in all domain org changes together with the Domain Lead to ensure they are following the Operating Model including any necessary changes that follow an org change:
  • Seating changes
  • Scope alignment
  • Transfer of any risks/suppliers between teams 
  • Being an expert on the Operating Model, you will follow up compliance and ensure that teams are following the team basics such as Klarna team practices and team size compliance 
  • Identifying when org setup and processes are not working according to the Operating Model. Ensure that Klub/QlikSense shows the correct picture of team setup. Also ensure that the workplace is set up to accommodate the team practices i.e. do all teams have whiteboards, chrome boxes if teams are remote etc
  • Coordinating and support with actions from the Employee Engagement Survey
  • Supporting the Domain Lead and other stakeholders in the domain with various operational and administrative tasks 
  • Taking on ad-hoc assignments and projects supporting the domain

Who you are:

  • You are a great communicator who thinks, acts and communicates clearly and confidently with your stakeholders
  • You have the ambition to learn and develop within org development and have an interest in our operating model and ways of working 
  • You are a problem solver who learns quickly, take own initiatives and want to impact the way we work to enable speed, quality and innovation 

You should have:

  • A degree from a university. We don’t require any specific subject but Business, Science or Technology is a plus
  • Applicable work experience
  • Excellent verbal and written communications skills

Why Klarna

  • 5 weeks annual leave
  • Top tier health insurance with all the extras for you and any dependants/defacto you may have!
  • Life and income protection insurance
  • $500 annual health and wellness allowance
  • Annual home office allowance
  • Lunch is on us twice a week!
  • Weekly and monthly office celebrations
  • Secondments - AKA The chance to work in one of our global offices
  • Personal and professional development and training
  • Flexible working arrangements - work from anywhere 3 days a week!
About Org Development

Org development is all about enabling the organisation’s people and leadership capabilities to drive productivity and performance. Using our expertise about people, organisational behavior and motivation, we analyse how people, teams, or whole parts of the organisation can be optimised to achieve results. We have a deep understanding of how the organisation operates and continually identify new challenges and design tools and solutions to meet them. We link the people with the numbers in order to drive performance and support a world-leading business to further success.

Here at Klarna we recruit for your competence, skill set and potential. That means you might work independently, in a team or you can be called upon from time to time for different assignments around Klarna. What we promise you is a fast pace, challenging problems, and collaboration with many brilliant colleagues. Be ready for change, be ready to learn and be ready to challenge an organisation to excel. Read more about our Leadership Principles here.

Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.

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