About us
enmacc builds digital marketplaces to trade energy (e.g., power, gas) on wholesale level. enmacc digitizes the process of energy trading and procurement by replacing outdated technology. enmacc’s customers gain speed, efficiency, and security. Moreover, business opportunities.
More than 200 companies and over 800 traders contribute already to enmacc’s growing market network. It consists of multinational energy suppliers, trading houses, industrial companies, and retailers such as municipal utilities. We give professional market access to smaller players. We enable innovative business models for all participants. We boost liquidity in energy markets by serving new regions and products. We are proud of our product which stands in the center of enmacc. It’s the result of the collaboration of an outstanding international tech team and experienced energy trading professionals. We believe that building energy markets at a global scale is a fascinating opportunity.
Your Mission
Lead our customer success and liquidity management teams in successfully engaging our users. Being responsible for translating our commercial strategy into successful client activity. Shape the way we communicate with our clients together with our senior leadership.Your Responsibilities / What You'll Do
You are part of the management team, report to the Commercial Director and manage a team of ca. 10 FTEs.
- Increase trading revenue by pushing user activity with your team
- User engagement, activation and relationship management
- Own our user engagement, activation and relationship management strategy
- Build deep understanding of our user behavior and related needs
- Track and analyse user activity and derive actions to increase product usage
- Ensure smooth onboardings and maximise user adoption
- Supervise customer lifecycle activities and implement improvements
- Design processes in engagement function
- Report team KPIs in review meetings
- Derive and manage NPS surveys and derive actions to increase user satisfaction
- Ensure premium support for all enmacc users
- Team management
- Responsible for ca. 10 FTEs divided in 2 sub-teams (customer success and liquidity management)
- Continuously grow your team
- Design and execute departmental OKRs
- Training and development of the members of the Customer Success and Liquidity Management teams
- Cross-functional collaboration
- Tightly collaborate with sales for onboarding/handovers
- Align with product and marketing to maximise success of new product launches
Your Profile / What You'll Need
- 4+ years experience leading customer success/engagement teams, ideally in startup/tech environment
- 8+ years work experience
- Strong experience managing user relationships
- Empathetic personality - you are a natural relationship builder
- Fluent in German and English
- Robust technical skills (Excel, CRM, data analysis)
- Very independent working style without need for tight supervision
- Bachelor’s or master’s degree
Our Offer / What You'll Get
- Being part of our supportive, persistent, curious and fun culture!
- Joining a grown-up start-up in the SaaS/energy field
- Sign-on bonus of €10,000 (if coming without headhunter)
- Entrepreneurial company culture with flat hierarchies
- Modern office spaces in the heart of Munich
- State of the art hardware and software
- Diverse, international team that celebrates differences
- Free drinks, fruit, and coffee as well as special fitness offers
- Hybrid work set-up, allowing you to combine working in the office with working from home
- German classes
- Learning & Development: a Personal Development Plan along with especially allocated budget and 5 extra days off to further your personal & professional development
- Relocation assistance for international candidates
- Dog-friendly office
