Tokyo Customer Success Partner

Passionate to eat better, Infarm was founded in Berlin in 2013 by Osnat Michaeli and the brothers Erez and Guy Galonska. With the aim to share the goodness of own-grown produce with everyone, they developed a smart modular farming system, that allows distribution of farms throughout the urban environment, growing fresh produce in any available space and fulfilling any market demand. 

Today, with cutting edge R&D, patented technologies, and a leading multi-disciplinary team, Infarm is growing a global farming network helping cities become self-sufficient in their food production while significantly improving the safety, quality, and environmental footprint of our food. 

Be part of the Infarm (r)evolution and help people to take back ownership of their food.

Who you are

• You're excited about our vision to reshape the food industry.
• You believe diversity, collaboration and teamwork are key drivers for success.
• You thrive in an environment where you can take ownership and solve hard problems.
• You love a challenge and want to do well while doing good.
• You want to expand your horizons and grow with us as we grow.

Responsibilities

■Role Description:

The main role of the Customer Success Partner is to strengthen the partnership between Infarm and our B2B customers (retail stores such as supermarket), and to work with the head office marketing staff and the urban farmers responsible for harvesting vegetables in the store to plan and execute promotions and campaigns based on the customer attributes of the stores.

Their goal is to optimize the buying experience for end consumers who purchase infarm vegetables, act as a key point of contact at Infarm for our B2B customers, and ultimately drive increases in revenue across their customer portfolio through Infarm vegetables. To this end, they regularly engage in client meetings to review sales numbers, collect feedback, formulate hypotheses, create sales plans, and modify product varieties according to customer needs.  The CSP is also play a role as a vital contributor to manage any incoming client requests, feedback, or issues, and to escalate them internally to the respective teams.

■Explanation of responsibilities:

Account Management and Client Interaction:

• Lead regular in-person meetings and online meetings with B2B clients
• Attend internal meeting with relevant departments and personnel to exchange feedback and discuss important updates

Management of Client Requests:

• Manage additional deliveries. Adjust and respond to the requests for variety changes
• Coordinate and respond to the requests for changes in operation schedules
• Coordinate and respond to the requests for Infarm dedicated Point of Sales (POS) materials and additional POS

Customer Training:

• Provide product introduction support and training for new customers
• Provide ongoing training and follow-up as needed

Sales & Revenue Management:

• Review sales results, analyze trends by product and store, share potential issues and propose solutions
• Together with Urban Farmer employees in charge of harvesting vegetables, plan and execute promotions and campaigns according to store customer attributes

*Please note that the role and responsibilities outlined above may not fully capture all aspects of the job and you may be responsible for other tasks pertaining to your job that are not listed here.

Requirements

• Business-level Japanese and English skills
• Experience in sales and marketing or sales floor management at (or for) a retailer, or experience in a fruit and vegetable purchasing department or in the food industry.
• Ability to formulate hypotheses, plan and propose new sales promotions using quantitative and qualitative information collected from inside and outside the store.
• Excellent communication skills and the ability to build relationships with internal and external personnel.
• Ability to communicate in English. (Participation in meetings to exchange information with Customer Success Partners in other countries is expected)
• Bachelor's degree in marketing, design, advertising, or related field is preferred.
• Knowledge of food-related laws and regulations, such as the Food Labeling Law, is preferred.

What we offer

• • The opportunity to join Infarm as we expand across the globe and help change the future of farming
  • The ability to drive impact and be a true partner to the business, working closely with top-level managers.
  • A friendly work environment with a diverse group of motivated, talented, and visionary colleagues

  ●      Various social insurance equipping

  • Fresh herbs to take home

Infarm is an equal opportunity employer. We strive to grow an inclusive environment, where everyone can thrive, regardless of your background and circumstances. We nurture diversity because we appreciate the uniqueness and differences between people. Each employee’s distinctive experiences, perspectives, and viewpoints helps us build a resilient environment, where we can all learn, grow, and create great things together. All applicants are given equal opportunity regardless of age, gender identity or expression, language, disability, ethnic origin, national origin, religion, belief, culture, socio-economic status, or sexual orientation.

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