Passionate to eat better, Infarm was founded in Berlin in 2013 by Osnat Michaeli and the brothers Erez and Guy Galonska. With the aim to share the goodness of own-grown produce with everyone, they developed a smart modular farming system, that allows distribution of farms throughout the urban environment, growing fresh produce in any available space and fulfilling any market demand.
Today, with cutting edge R&D, patented technologies, and a leading multi-disciplinary team, Infarm is growing a global farming network helping cities become self-sufficient in their food production while significantly improving the safety, quality, and environmental footprint of our food.
Be part of the Infarm (r)evolution and help people to take back ownership of their food.
■Role Description:
The main role of the Customer Success Partner is to strengthen the partnership between Infarm and our B2B customers (retail stores such as supermarket), and to work with the head office marketing staff and the urban farmers responsible for harvesting vegetables in the store to plan and execute promotions and campaigns based on the customer attributes of the stores.
Their goal is to optimize the buying experience for end consumers who purchase infarm vegetables, act as a key point of contact at Infarm for our B2B customers, and ultimately drive increases in revenue across their customer portfolio through Infarm vegetables. To this end, they regularly engage in client meetings to review sales numbers, collect feedback, formulate hypotheses, create sales plans, and modify product varieties according to customer needs. The CSP is also play a role as a vital contributor to manage any incoming client requests, feedback, or issues, and to escalate them internally to the respective teams.
■Explanation of responsibilities:
Account Management and Client Interaction:
Management of Client Requests:
Customer Training:
Sales & Revenue Management:
*Please note that the role and responsibilities outlined above may not fully capture all aspects of the job and you may be responsible for other tasks pertaining to your job that are not listed here.
Infarm is an equal opportunity employer. We strive to grow an inclusive environment, where everyone can thrive, regardless of your background and circumstances. We nurture diversity because we appreciate the uniqueness and differences between people. Each employee’s distinctive experiences, perspectives, and viewpoints helps us build a resilient environment, where we can all learn, grow, and create great things together. All applicants are given equal opportunity regardless of age, gender identity or expression, language, disability, ethnic origin, national origin, religion, belief, culture, socio-economic status, or sexual orientation.