About us
We are one of the leading brands for fitness food in Europe and want you to join us on our mission to make the world a healthier and happier place. Our ambitious and international company already serves a variety of European markets.
You will be part of a fast-paced environment and work with cross-functional teams (65 employees, 12 teams) in our beautiful office next to a nice park in Wiesbaden, Germany.
YOUR RESPONSIBILITIES
We are looking for you as our new Intern Customer Relationship Management Italy (m/f/x). Your primary goal is to provide our customers with a unique customer experience and thus help ensure a high level of customer satisfaction.
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Customer communication: You take responsibility and support us in all customer service related activities for the Italian market
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Multiple Channels: You ensure customer satisfaction by providing customer service by phone, email and through our social media channels
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Impact: You help propose and execute ways to further develop the customer experience and applicable communication improvements
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Analysis: You support practices to analyze customer interactions and data in order to improve customer relations and to drive sales growth
WHAT HELPS YOU TO SUCCEED
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You are preferably an enrolled student in a Bachelor or Master’s program and can support for 6 months
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Nice to have: First practical experiences in the field of CRM or Social Media Marketing
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You are an excellent communicator with great people skills
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You know how to identify the customers’ needs in a split of a second and you are capable of switching the tone of voice based upon the type of person you’re in contact with
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You have a positive hands-on attitude and are eager to learn new things every day
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You speak Italian on a business fluent level and you are fluent in English
WHAT WE OFFER
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fitvia Spirit: In our international environment you can really make a difference. Benefit from our pioneering role in influencer marketing and test innovative approaches together with our experts
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fitvia Culture: You are you - and that's a good thing as teamwork, passion and ownership are an important part of our corporate culture. At fitvia we are more than colleagues: as part of the #fitviafamily, you can look forward to career opportunities, good mood and regular team events
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fitvia Compensation: For your impact, you will receive a compensation as well as on-the-job-training
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fitvia Benefits: We live FMCG - with a freely accessible variety of fitvia products in the office space and regular goodie packages.
