German speaking Customer Service Representative (x/f/m) - Poland (Szczecin)

About us

MYCS means creating furniture you love - exactly the way you want it!
All our products are customisable via a photorealistic, real-time 3D customisation tool. With this tool, MYCS is not only revolutionising e-commerce but is also turning the furniture market upside-down. MYCS has been expanding rapidly since its launch in 2015. To further advance our mission "make customisation the new normal," we are looking for enthusiastic and passionate talents who are happy to take on responsibility. At MYCS everyone has the opportunity to realise their own ideas and really make an impact.
Join our international team to shape the future of the furniture market!

Your tasks

  • Communication with high profile and escalating customers in German through telephone or email
  • Actively work on internal processes and take over the roll-out of improvement initiatives
  • Grow personal responsibilities by outstanding performance
  • Process complaints and claims of our customers
  • Cooperate with other departments in Szczecin, Warsaw and our HQ in Berlin
  • Build the best possible relations with our customers and a positive image of the company

Your profile

  • Excellent German language skills, both written and spoken
  • Very good English language skills, both written and spoken
  • Experience in Customer Service, positive attitude, and culture
  • The high quality of work and attention to details
  • Good knowledge of computer tools

Your Benefits

  • Work in Holacracy, a set-up where power is distributed throughout the organization, giving independence and freedom to self-manage
  • Work on a full-time basis employment contract
  • Use our rich social package that includes: free food, medical care, and private insurance
  • Take responsibility for exciting tasks so you can gather valuable experiences