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Coya

Customer Service Champion (m/w/x)

Berlin

About us

We believe that insurance was born to protect people’s interests is a wonderful cause!
But the insurance empire is broken and it’s time to strike back at its legacy infrastructure, organizational design and products built for broker intermediaries rather than around customer.

Coya offers a new hope, by redesigning and extending the insurance value chain, working backwards from the customer’s real life needs. Coya will offer scalable protection at the point of need with an AI risk guardian and simple, transparent and personalized insurance cover. Designed from the ground up to manage life’s risks and join our customer’s journey.

What it is all about.

Care is a core value at Coya. Since our inception we have been obsessed with delivering the best customer experience and we are now looking ​for another champion for this cause.

Insurance is a complex subject. Our mission is to explain with simple words, complex things, human to human.
We do not expect you to have prior knowledge of insurance or having worked in the insurance industry previously, but you need to be a ​fast learner!

As our newest champion you will:
  • Provide timely dedicated care to each user, ensuring they have an outstanding experience.
  • Be a real customer advocate, acting as the voices & ears of our customers: You will understand, analyze & share feedback with the product team to enhance the overall customer experience.
  • Focus on finding solutions to our users problems. With a tech-oriented mind, you enjoy solving many different issues.
  • Be excited about the opportunity to be part of a growing team, you will lead & support the team as it grows in the future.


Our offer to you.

Sustainability. Insurance is our expertise, climate protection our passion. And that's why our employees get extra Green Leave days to volunteer. In addition, our office is carbon neutral, our electricity is green, the Christmas tree is replanted and we are always looking for new ways to improve.
 
Diversity. An international team with experienced colleagues from more than 25 nations. We continue to work hard to make our team even more diverse - because we are convinced that only different perspectives lead to a really good result.
 
Flexibility - Yes, please. Your job takes up a lot of your time. So you should also decide for yourself where and when exactly you work. We allow flexible working hours and generous home office arrangements even after the Corona pandemic.
 
Relocation? No problem. We offer visa support and financial assistance for relocations - to make your start in Germany easier.
 
Stay healthy. With a discounted Urban Sports Club membership and the Humanoo app, we help you stay physically and mentally fit.
 
Worth your weight in gold. We give you a share in the company's success through our employee participation programme. We also give you a 20% contribution to your company pension scheme.
 
The classics. Ergonomic chairs and height-adjustable desks, a modern office in beautiful Berlin-Kreuzberg, team events, cultural lunches and a fridge full of cold refreshments are just some of the classic benefits we offer you.

What you bring along.

Must have
  • 0-2 years of experience in a customer success role, ideally within a startup or tech environment but this is not essential
  • A caring and empathetic nature, you are attentive to understanding our customer's issues or concerns
  • A natural ability to build customer rapport & relationships
  • An effortless approach in clearly & simply discussing complicated information to customers & stakeholders.
  • Excellent problem-solving skills, obsessed with the customer journey and a true customer advocate
  • A curious mind, with a desire to learn 
  • Fluent in German &  English mandatory, another language would be a plus 

What else?

Nice to have
  • Experience working in product-focused / scaling / tech organisations
  • Another language: Spanish, Dutch, French would be a plus

Interested in this position?

Apply now

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