We are looking for a motivated and reliable person to join the Retention team within the N26 customer service department. You will be joining an international team working on account closure related processes and involved in many different projects and initiatives improving current procedures and collecting data around customer retention.
If you're goal driven, love being the voice of customers and help N26 to better understand root causes of account closures, then have a look at the description below and check out the details and requirements:
In this role, you will:
- Processing account cancellation requests and payouts,
- Analyzing the root causes behind our customer cancellations;
- Increasing customer retention by offering alternative paths in their relationship with N26;
- Serving as a point of contact in Customer Service for all things cancellation and retention related;
- Liaising with other teams and departments to propose improvements and changes to our product/processes;
- Serving as a stake-holder for several Project Management processes where Customer Retention is affected;
- Documenting cancellation related processes and sharing information with all levels of our CS structure;
- Liaising with Security and Legal departments for approvals for proposed changes.
What you need to be successful:
Background:
- You will have ideally gathered relevant experience in Sales or Customer Retention in an operational setup already
- Excellent communication skills, verbal and in writing;
Skills:
- You are fluent in English and German
- An organized way of working and ability to prioritize;
- Customer-centric and solution-oriented personality;
- Excellent communication skills, verbal and in writing;
- Proactive mentality - we are building our team, we need to bring solutions;
- Adaptability to a constantly changing and fast paced team environment.
Traits:
- Actively help yourself (and others) be successful
- Continuously learn and challenge the status quo
- Think globally, act locally
- Strong bias for action
- Give and receive open, direct and timely feedback
What’s in it for you:
- Accelerate your career growth by joining one of Europe’s most talked about disruptors, and a LinkedIn Germany Top Startup Employer three years running
- Personal development budget, discounted public transit pass, German language classes, fitness memberships, childcare services, N26 premium bank card, employee loans, and your choice of a Mac or Windows laptop
- 26 vacation days per year, with an additional day for each year of service - up to 30 days
- A high degree of collaboration and autonomy while working with a group of diverse peers, and access to cutting edge technologies
- A relocation package with visa support for those who need it
Who we are
N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.
We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.
Founded in 2013, N26 now has 7 million customers in 25 markets. Our talented team works across 8 global offices in Berlin, Barcelona, Madrid, Milan, Paris, Vienna, New York and São Paulo.
Sound good? Apply now for this position.
N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.
