Working student / Intern Customer Success & User Education (f/m/d)

About us

INNOVATION HAPPENS HERE

It is sometimes hectic, very exciting, and always fun! Every day, you will find yourself facing different challenges, learning new things, working on cutting-edge technology, and building cool, high tech products.
Are you excited to build things that matter within an organization that’s pushing the boundaries of 3D mapping and computer vision? We have some of the world's leading experts in computer vision, image processing, and 3D mapping, and we work side by side with academia to advance these fields. Join the team that’s making it all happen.
At the end of the day, you’ll have a great sense of accomplishment, having contributed to building something completely innovative at the frontier of today's technology.

WHAT WE OFFER

  • Take the chance to build & influence the performance of our high tech products instead of “only” running analyses or of doing “plain” software development
  • Use top notch IT equipment, including Bose headphones
  • Work closely with passionate, international & highly talented colleagues in a casual environment with flexible working hours
  • Find us in the heart of Munich, close to Stiglmaierplatz with great cafes, shops and subway around
  • Join your NavVis colleagues and continuously grow your biz/tech skills with courses from our internal “NavVis University” which brings you topics from expert internal & external trainers
  • Strong teams are built on strong bonds. Join us for bi-monthly BrownBag lunches, regular team-building activities, self-organized employee activities (sky is the limit on these!) and annual team off-sites
  • Take care of your well-being at work and enjoy our fully stocked kitchen with an original Italian coffee machine & all kinds of cereals and fruits


You will work on:

  • Setting up & managing our global customer on-boarding programs, which includes establishing milestones, defining & sourcing content, and sending pre/post surveys
  • Managing relevant product on-boarding releases, which consists of defining action items & assessing feedback
  • Supporting operational tasks around NavVis Partner Program and Certification
  • Assisting in different aspects of training NavVis partners and customers
  • Working closely with our Technical Writing specialists, assist in writing blog posts, partner newsletters, & training materials
  • Collaborating closely with Customer Experience, Marketing, and Sales colleagues

You have:

  • In progress studies in Business Administration, Marketing, or User Experience, or Communications
  • Excellent English language skills, German is a plus
  • Great project management and interpersonal skills
  • Excellent presentation and communication skills, both oral and written

You are:

  • Available for ideally a minimum of 6 months
  • Open-minded and creative
  • Resourceful, motivated, independent and extremely organized
  • Eager to learn and develop professionally
  • Enthusiastic and hands-on, with strong attention to detail

We will be thrilled if you have:

  • Previous experience (as an intern or working student) in Customer Success / User Research / User Experience