User Education Lead & Customer Success Manager (f/m/d)

About us

INNOVATION HAPPENS HERE

It is sometimes hectic, very exciting, and always fun! Every day, you will find yourself facing different challenges, learning new things, working on cutting-edge technology, and building cool, high tech products.
Are you excited to build things that matter within an organization that’s pushing the boundaries of 3D mapping and computer vision? We have some of the world's leading experts in computer vision, image processing, and 3D mapping, and we work side by side with academia to advance these fields. Join the team that’s making it all happen.
At the end of the day, you’ll have a great sense of accomplishment, having contributed to building something completely innovative at the frontier of today's technology.

WHAT WE OFFER

  • Take the chance to build & influence the performance of our high tech products instead of “only” running analyses or of doing “plain” software development
  • Use top notch IT equipment, including Bose headphones
  • Work closely with passionate, international & highly talented colleagues in a casual environment with flexible working hours
  • Find us in the heart of Munich, close to Stiglmaierplatz with great cafes, shops and subway around
  • Join your NavVis colleagues and continuously grow your biz/tech skills with courses from our internal “NavVis University” which brings you topics from expert internal & external trainers
  • Strong teams are built on strong bonds. Join us for bi-monthly BrownBag lunches, regular team-building activities, self-organized employee activities (sky is the limit on these!) and annual team off-sites
  • Take care of your well-being at work and enjoy our fully stocked kitchen with an original Italian coffee machine & all kinds of cereals and fruits


  

NavVis is a high-growth VC-backed tech startup headquartered in Munich. Founded in 2013, NavVis has grown into a team of over 200 professionals.  Interested in working in one of today’s most exciting tech startups in Germany at the intersection of Robotics, Computer Vision, AI, & VR? Our mission is to truly disrupt the way companies interact with their physical factory, campus, building, and office assets with the end-to-end building of a digital twin.  We are distinctively positioned to help enterprises manage today's most worrying remote access challenges as well as to bring Laser Scanning Professionals to the next level in terms of top-notch scanning and digitization hardware for factory planning. With locations in Munich (HQ), New York City, and Shanghai, we pride ourselves on the passionate, smart, personable, and driven people that make us who we are.  Join us if you want to validate, design, lead, and implement some of NavVis’ highest impact projects!

You will work on:

  • Leading our User Education Team (Technical Writers, Training Specialists) from an operational perspective (i.e. oversee project status, organize & facilitate team meetings)
  • Thought-Partnering with our Global Head of Services and other team members to support Customer Service strategy and drive Customer Success initiatives
  • Driving the successful adoption and on-boarding of our customers by developing high-class customer trainings (online & offline courses)
  • Guiding and coaching our Technical Account Managers on how to deliver these high-class customer training
  • Creating value for customers by partnering to define success and building a joint plan with identified objectives, stakeholders, milestones, risks and metrics needed to achieve their goals
  • Continuously collecting and analyzing customer feedback to our customer services and act upon them
  • Owning our Certification Program for our partners
  • Being our internal training expert and consult other teams on training concept creation and training delivery

You have:

  • Ideally pedagogical experience and/or experience as technical trainer
  • Ideally 2 years+ in regional Sales Operations, Customer Success Management, Account Management, Global Project Management or a similar role in a startup or a fast-growing tech company 
  • Superb client-facing skills and radiate enthusiasm, high energy, poise, and confidence
  • Distinct customer- and service mindset, intercultural openness and team orientation
  • Good understanding of Customer Service- and Sales processes
  • Knowledge/experience with Agile and SCRUM methodologies 
  • A passion for collaborative problem-solving, active listening, failing fast, changing gears and trying again, and driving a project or initiative to completion 
  • Fantastic presentation, facilitation and project leadership skills 
  • Natural empathy and influencing skills, to keep everyone moving in the right direction
  • Love of (our) technology and passion for its broad applications
  • Native-like fluency in English, German language skills is a nice-to-have