NewStore is the essential omnichannel store solution for global brands. The company delivers Omnichannel-as-a-Service with the first platform combining POS, order management, clienteling, and inventory. Store operations from endless aisle to mobile checkout to fulfillment are possible with just two remarkably intuitive iPhone apps. NewStore customers include brands such as Burton Snowboards, Decathlon, GANNI, Goorin Bros, Outdoor Voices, and UNTUCKit. It is backed by General Catalyst, Activant Capital, and Salesforce Ventures. Learn more at www.newstore.com.
About the Position
As a Tech Writer at NewStore, you get to work on a quickly evolving set of products in a multicultural company. You are responsible for supporting multiple development teams and ensure the documentation is updated according to the features they release.
The documentation has several facets such as API docs, integration guides, tutorials, and end-user docs. The docs are also translated into several languages. As an experienced Tech Writer, you know how to manage the growing complexity of evolving documentation and each of your updates makes the documentation more useful and maintainable.
The documentation at NewStore is based on collaboration with the engineering and product teams. You will be encouraged to set up interactive sessions with the teams to invite contributions of ideas to improve the docs, and enhance the information architecture. You will be responsible for shaping the documentation culture at NewStore, driving towards a documentation-first approach with the engineering teams.
We follow the docs-as-code philosophy, which allows you to deliver documentation faster and learn new technical skills. Your inputs about how to make the tooling more efficient is always welcome.
We expect you as a tech writer to be the first end-user of the API or product enhancement you just finished documenting. This may include verifying that the API returns the expected response, or a specified UX workflow delivers the expected outcome.
Working from our Berlin office, you will be part of a larger UX team, which includes product designers and tech writers. You will report to the Head of Product Design, and interact daily with internal and external engineers, professional services, support team members, fellow tech writers, and product designers, distributed over multiple locations and time zones.
You are a great candidate if you have:
You may be the perfect candidate if some of these apply to you:
Questions? We'd love to hear from you!