Hashtag You GmbH

CRM Manager (m/f/x) with Tech focus - Berlin

Description

#You is a young, ambitious and fast growing technology-enabled brand builder in the field of direct-to-consumer e-commerce. Founded by an experienced team with a track record of launching and scaling DTC brands, we set ourselves apart with state of the art technology & operations, best in class marketing, creative content and a strong community of loving customers. All these provide the backbone to the fast growth of our brand portfolio.

AVA & MAY is the first brand incubated in the vertical of home & wellness and is one of the fastest growing DTC brands in Europe. Its sister brand FAYNT is the latest addition to the Hashtag You portfolio and about to revolutionize the personal fragrance space. And we do not stop there - with new categories, new products and manifold growth opportunities still to come.

We are searching for an CRM Manager (m/f/x) with Tech focus to help us engage with our customer base and implement CRM strategies along the customer lifecycle of our brands.

Your tasks

  • Help to drive our group-wide CRM growth while pursuing a holistic campaign approach, from online and offline mailings, to our referral and VIP program
  • Lead the implementation of CRM campaigns, automated life cycle mailings and list-building measures to prospect customers, engage and convert them, as well as to continuously improve retention and LTV
  • Create reportings and analyses alongside the customer lifecycle, providing insights into growth opportunities and executing on them
  • Leverage segmentation insights to further personalize the customer journey
  • Provide project management support for various inter-departmental CRM activities, including technology enhancements, new capability launches, and pilot tests

 

Your profile

  • 3+ years of CRM experience in a fast growing company, ideally in a D2C e-commerce environment
  • In-depth experience with using customer engagement platforms, ideally Emarsys or similar, across multiple channels. Experience with Shopify is a plus
  • In-depth experience with conceptualizing and implementing omni-channel CRM campaigns to meet high growth targets
  • Data-driven mindset with solid knowledge over CRM analytics and corresponding KPIs. Basic technical knowledge over HTML, SQL and / or JSON is a plus
  • Highly structured and result-oriented, with a can-do attitude, a collaborative mindset and excellent project management skills
  • Fluent in English, fluency in German is a plus

 

Benefits

  • Obtain a high degree of responsibility from day one - steep learning curve across a multitude of CRM tactics and strong personal growth
  • Become part of an ambitious, international team and grow with us
  • Get your unlimited employment contract, your own Macbook and a free public transport ticket
  • Obtain a high degree of responsibility and decision-making freedom on all job levels - bring in your own ideas from day 1!
  • Benefit from regular 360° feedbacks, quarterly feedbacks and development paths
  • Participate in internal and external trainings from our Hashtag You Academy and find new inspiration in our growing library
  • Take advantage of the opportunity to work from home or in our modern, new office in Berlin with free drinks and snacks and everything else you need
  • Join our (digital) team events and Yoga & Zumba classes
  • Profit from our company pension plan
  • Choose monthly subsidies for your favorite apps (Spotify, UrbanSports, Blinkist, WeShare & lots more) from our partner Benefitsy
  • Get regular surprise packages and discounts on all our products

Sounds like a fit? We can’t wait to meet you!

Equal opportunities and diversity are very important to us. Therefore we welcome all applications - regardless of nationality, religion/belief, ethnic and social origin, age and sexual orientation and identity