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NFON

Technical Author (Cloud telephony solutions) (m/w/d)

Deutschland, Österreich bzw. EU

About us

Join the European market leader in B2B cloud telephony. NFON founded in 2007 in Germany is offering its services, locally, in 15 European countries. Our business: Transform the business phone industry, thanks to our advanced cloud-based phone system, complete business phone and call center software.

 The opportunities are endless: If you are ready to grow something big, then this is your job!

Your Mission

As a technical author, you'll assess the audience and the nature of the documentation, and will need to:
 
  • attend planning and briefing meetings
  • collaborate with developers and managers to clarify any technical issues
  • interview experts and sales and marketing specialists
  • work with translators, vendors and training specialists.
 
A large part of your job will be spent researching and gathering the information required. You'll need to:
 
  • use the product or service in question to understand the technology and applications for which documentation is being prepared
  • gather and analyse the information needs of the different audiences (users, administrator, buyer, reseller sales & support).
 
Then comes the challenge of presenting the information. For this, you'll:
 
  • organise information according to the audience's needs
  • write and edit text
  • commission, coordinate or prepare illustrations
  • use a variety of software applications to present the information
  • index and catalogue material.
 
Related administration may involve:
 
  • working on and managing multiple projects simultaneously
  • creating work schedules
  • keeping up to date with developments and trends in the industry and attending training courses. 

Your profile

  • a feel for words and a good command of grammar and vocabulary
  • the ability to express instructions clearly and briefly in simple language
  • a concern for verbal consistency and an appreciation of tone and style
  • good documentation skills and the ability to produce visually attractive instructions
  • interpersonal and communication skills to effectively gather information
  • an ability to grasp and structure large amounts of information and anticipate the reader's knowledge gaps
  • an enquiring mind with attention to detail
  • editorial judgement
  • accuracy and a methodical approach to work
  • the ability to work to tight schedules
  • excellent planning and organisational skills
  • analytical and questioning skills to get information from experts
  • the ability to work successfully as part of a multidisciplinary team
  • a good understanding of telecommunications and telephony solutions at a technical level.
  • native English speaker/writer is a must;
  • good level of German (spoken/written) or any other language for countries where NFON operates would be a plus;
  • proven experience in software Technical Authoring or similar background;
  • experience in Cloud Telephony industry would be beneficial;
  • agile/scrum experience would be beneficial;
  • experience of publications software, such as Microsoft Office Suite, Adobe Creative Cloud, TYPO3;
  • experience with documentation as code and Markdown syntax would be beneficial;
  • experience with Moodle LMS or similar would be a plus.

Your Team

3

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