About us
Join the European market leader in B2B cloud telephony. NFON founded in 2007 in Germany is offering its services, locally, in 15 European countries. Our business: Transform the business phone industry, thanks to our advanced cloud-based phone system, complete business phone and call center software.
The opportunities are endless: If you are ready to grow something big, then this is your job!
Your Mission
As a technical author, you'll assess the audience and the nature of the documentation, and will need to:
- attend planning and briefing meetings
- collaborate with developers and managers to clarify any technical issues
- interview experts and sales and marketing specialists
- work with translators, vendors and training specialists.
A large part of your job will be spent researching and gathering the information required. You'll need to:
- use the product or service in question to understand the technology and applications for which documentation is being prepared
- gather and analyse the information needs of the different audiences (users, administrator, buyer, reseller sales & support).
Then comes the challenge of presenting the information. For this, you'll:
- organise information according to the audience's needs
- write and edit text
- commission, coordinate or prepare illustrations
- use a variety of software applications to present the information
- index and catalogue material.
Related administration may involve:
- working on and managing multiple projects simultaneously
- creating work schedules
- keeping up to date with developments and trends in the industry and attending training courses.
Your profile
- a feel for words and a good command of grammar and vocabulary
- the ability to express instructions clearly and briefly in simple language
- a concern for verbal consistency and an appreciation of tone and style
- good documentation skills and the ability to produce visually attractive instructions
- interpersonal and communication skills to effectively gather information
- an ability to grasp and structure large amounts of information and anticipate the reader's knowledge gaps
- an enquiring mind with attention to detail
- editorial judgement
- accuracy and a methodical approach to work
- the ability to work to tight schedules
- excellent planning and organisational skills
- analytical and questioning skills to get information from experts
- the ability to work successfully as part of a multidisciplinary team
- a good understanding of telecommunications and telephony solutions at a technical level.
- native English speaker/writer is a must;
- good level of German (spoken/written) or any other language for countries where NFON operates would be a plus;
- proven experience in software Technical Authoring or similar background;
- experience in Cloud Telephony industry would be beneficial;
- agile/scrum experience would be beneficial;
- experience of publications software, such as Microsoft Office Suite, Adobe Creative Cloud, TYPO3;
- experience with documentation as code and Markdown syntax would be beneficial;
- experience with Moodle LMS or similar would be a plus.
Your Team
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