Technical Author (Cloud telephony solutions) (m/w/d)

About us

Join the European market leader in B2B cloud telephony. NFON founded in 2007 in Germany is offering its services, locally, in 15 European countries. Our business: Transform the business phone industry, thanks to our advanced cloud-based phone system, complete business phone and call center software.

 The opportunities are endless: If you are ready to grow something big, then this is your job!

Your Mission

As a technical author, you'll assess the audience and the nature of the documentation, and will need to:
  • attend planning and briefing meetings
  • collaborate with developers and managers to clarify any technical issues
  • interview experts and sales and marketing specialists
  • work with translators, vendors and training specialists.
A large part of your job will be spent researching and gathering the information required. You'll need to:
  • use the product or service in question to understand the technology and applications for which documentation is being prepared
  • gather and analyse the information needs of the different audiences (users, administrator, buyer, reseller sales & support).
Then comes the challenge of presenting the information. For this, you'll:
  • organise information according to the audience's needs
  • write and edit text
  • commission, coordinate or prepare illustrations
  • use a variety of software applications to present the information
  • index and catalogue material.
Related administration may involve:
  • working on and managing multiple projects simultaneously
  • creating work schedules
  • keeping up to date with developments and trends in the industry and attending training courses. 

Your profile

  • a feel for words and a good command of grammar and vocabulary
  • the ability to express instructions clearly and briefly in simple language
  • a concern for verbal consistency and an appreciation of tone and style
  • good documentation skills and the ability to produce visually attractive instructions
  • interpersonal and communication skills to effectively gather information
  • an ability to grasp and structure large amounts of information and anticipate the reader's knowledge gaps
  • an enquiring mind with attention to detail
  • editorial judgement
  • accuracy and a methodical approach to work
  • the ability to work to tight schedules
  • excellent planning and organisational skills
  • analytical and questioning skills to get information from experts
  • the ability to work successfully as part of a multidisciplinary team
  • a good understanding of telecommunications and telephony solutions at a technical level.
  • native English speaker/writer is a must;
  • good level of German (spoken/written) or any other language for countries where NFON operates would be a plus;
  • proven experience in software Technical Authoring or similar background;
  • experience in Cloud Telephony industry would be beneficial;
  • agile/scrum experience would be beneficial;
  • experience of publications software, such as Microsoft Office Suite, Adobe Creative Cloud, TYPO3;
  • experience with documentation as code and Markdown syntax would be beneficial;
  • experience with Moodle LMS or similar would be a plus.

Your Team