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ZAGENO

Team Lead Operations (All Gender)

Berlin

About us

ZAGENO was founded in 2015, ZAGENO is eliminating bottlenecks to breakthrough science and research through curated connections linking scientists and their institutions’ procurement offices with leading life science vendors. World-renowned academic and government research facilities, global pharmaceutical companies, and biotechs large and small are already users of our unique online biotech marketplace, currently comprising more than three million products.

What do we do?

  1. We help scientists choose the optimal laboratory kits and materials for each unique experiment setup.
  2. We make purchasing transactions more efficient for both buyers and sellers.
  3. For our vendor partners, we provide a valuable, expanded sales channel.
Our growing ZAGENO team of 60 in Cambridge, USA, and Berlin, Germany, includes experts in science, e-commerce, systems integration, and customer support to enable smarter, faster processes — allowing more time and resources for value-added science and better research results. Find out more on https://zageno.com

About the Role

We are hiring a Team Lead (all gender) to join our Operations and lead and improve one of our Operations functions. The role includes building and operating an efficient process related to order and fulfillment. 

The ideal candidate will have experience working in an operational team, building efficient processes, and is familiar with order and management processes. S/he must maintain professional customer (supplier partner) interactions to interpret those needs, provide solutions, and/or guide those needs to be addressed by the right stakeholders internally.  As such, creative thinking and leadership in managing multiple projects across shared teams and resources while delivering on deadlines is a must.
 
If you enjoy working with other mission-driven individuals and are looking to make an impact on the life sciences industry, we encourage you to apply.

In this role you will:
  • Manage a team of up to 10 Operations Specialists
  • Possess a player-coach mentality to both lead and execute with high accuracy and speed
  • Monitor and drive team operational KPIs related to order and fulfillment due in a transactional environment
  • Support and actively develop team members to improve KPIs and develop junior employees into leaders  
  • Ensure team members consistently provide accurate information to ZAGENO customers and suppliers regarding their orders
  • Assist the leadership team to manage operations within the operations team
  • Ensure all relevant communications and data are updated and recorded
  • Maintain a solid understanding of company products and services
  • Handle any escalation of supplier and customer order issues in English and German
  • Effectively communicate feedback across departments for improved customer and supplier experience
  • Help define process and system improvements to facilitate transactions volume scaling
  • Handle ad-hoc projects/assignments

About You

  • Excellent written and verbal communication skills in English and German
  • Excitement to learn & master our various platforms
  • 3+ year of operational experience in a customer service environment
  • Experience working with performance targets and motivating team members to exceed goals
  • Background in writing and providing feedback 
  • Experience finding solutions for operational and people management challenges

Our Benefits

  • Working for a mission-driven business with a meaningful challenge making a positive impact on the scientific community
  •  A clear growth perspective
  • A professional and dynamic team with a global vision and mindset
  • An exciting, international working environment (we have 45 nationalities!)
  • Competitive compensation
  • A learning and development budget to enable your ambitions to grow 
  • Commuting and Fitness Benefits
  • A budget to improve your home office environment

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