About us
Enabling Better Organizations.
Personio is a fast growing HR SaaS start-up based in Munich. It offers a holistic HR and applicant management software designed for companies with 10 to 1000 employees. Personio plays a critical role in making the day-to-day operations of more than 700 HR teams more efficient and transparent. We are a bunch of fun, international people striving to build the leading one-stop HR platform in Europe.
The Role
At Personio, Customer Experience is more than a specific role. Rather, it is an integral part of our company culture and defines the way our customer teams work. As part of the Customer Experience team, you will help our customers understand the product, gather feedback, drive customer growth, and help take HR processes to the next level - the long-term satisfaction of our customers is a significant part of your success!
For our Growth Team - we are looking for a Team lead to manage and be responsible for customer growth and retention in operations. Your goal is to ensure that our customers use Personio to its fullest extent in the long term. Specifically, this means achieving expansion goals and related KPIs such as conversion rates, customer lifetime and net retention.
You will also be responsible for hiring, onboarding and managing a team of approximately 10 people. Particular focus is placed on the continuous training and development of your team.
Key Impact Areas:
Leadership & Team Development
- Lead and develop a team of around 10 Customer Growth Managers
- Full responsibility for the internal onboarding of new Customer Growth Managers
Strategy & Training
- Develop and implement MRR expansion measures for the achievement of our sales targets
- Create and facilitate internal sales and negotiation trainings to best prepare your team for growth
Analytics & Collaboration
- Drive data-driven analysis of internal processes to drive efficiency regularly
- Work cross-functionally with teams within Customer Success, Finance and Sales departments
What you need to succeed
- Leadership experience: you have 2+ years of leadership experience in a sales or after sales role, preferably in a B2B software environment.
- B2B sales experience: you have 3-5 years of B2B sales experience, ideally in a software environment
- Analytical skills: you are an accurate forecaster and have a strong analytical background
- People skills: you create a motivating environment for your team, identify strengths and development potentials of your employees and drive further development
- Languages: You are a strong communicator with excellent written and spoken German and English skills and a strong customer and service orientation
- Tools: ideally, you already have experience with Salesforce, Gainsight or Hubspot
Why Personio
Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:
- Competitive compensation package that includes salary, benefits, and virtual shares
- 26 days of paid vacation + 2 days off for Christmas and New Year's Eve (because we love what we do, but we also love vacation!)
- Inclusive, equal opportunity, and multicultural workplace
- Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
- High-impact work environment with short decision-making processes
- Opportunity to invest in your retirement via the Personio Pension Scheme
- Choose between two mobility options: JobRad® bike or monthly public transportation ticket
- Subsidised Qualitrain membership gives you access to 90 fitness studios and sports facilities across Munich for €25 per month
- Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
- Find your best way to work with office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs
- Mental health support, as we know that mental wellbeing plays a major role in both our personal and professional success. #PersonioCares
- Two Impact days you can use to have an impact on the environment and society. One day is for an individual project and one for a company-wide initiative! #SocialResponsibility
