Support Lead

As a Support Lead you will be responsible for fostering an incredible client experience, delivering a WOW support experience from the moment they get in touch with us or perhaps, even exceeding expectations by getting in touch with them. You will do this by supervising a team of Team Leaders, who each lead a team of agents. We feel truly responsible for our customers, and support has a strategical role at the company.

To achieve this you must be:

  • Analytical to understand the performance of your team, to review a process flow and bring improvement opportunities.
  • Proactive to achieve your daily goals and start new projects. We're a daily, under-construction company meaning that everything can be re-designed by you.
  • Amazing people skills. Our agents are responsible for the WOW experience with customers so you must bring your team an amazing experience regarding your management of them as well.
  • Self-driven.You are responsible for your own and are a team carrier.
  • Able to train and develop your team.

Requirements

  • At least 2 years managing other team leaders
  • Previous experience at companies with a recognized focus on customer experience, such as tech companies, premium banks, etc.
  • English is mandatory as you'll be part of a truly global organization
  • Knowledge of Excel and analytical capabilities are necessary. Being comfortable with vast data, interpreting them and coming up with conclusions are a fundamental part of this role
  • Experience with project management
  • Ability to articulate and be a good communicator, so you can efficiently guide your team

Work zone: Santiago, Chile.

 

About SumUp

We believe in the everyday hero. Those who have the courage to follow their passion and who have the strength and determination to realise their dreams.

Small business owners are at the heart of all we do, so we're creating powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that small business owners can be successful doing what they love.

 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

 

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.