NewStore operates a platform for retailers to run their stores on iPhone. It provides Omnichannel-as-a-Service with the only integrated cloud OMS and mobile POS. Intuitive store associate apps allow retailers to offer seamless shopping experiences through endless aisle, mobile checkout, store fulfillment, real-time inventory and clienteling. With an API-first architecture and an expansive ecosystem of partners, retailers can deploy fast and flexible omnichannel with ease. Brands that run on the NewStore platform include Decathlon, Outdoor Voices, UNTUCKit and more. NewStore was founded by Stephan Schambach, who pioneered eCommerce at Demandware (now Salesforce Commerce Cloud). The company has offices in Berlin, Boston and New York. Learn more at www.newstore.com.
About the Job
NewStore is looking for a Support Engineer to join our Services team. The successful candidate will be responsible for handling inbound technical support requests from customers via our support portal, email, and chat. They should have excellent verbal and written communication skills.
The position will require a problem-solving mindset to be able to troubleshoot both user-centric issues as well as platform and integration-related technical problems. Over time, you will be considered an expert in the NewStore platform.
In addition to answering customer inquiries, concerns and questions, you will work closely with internal engineering teams. The position reports to the Technical Support Manager.
You will be working in a versatile, dynamic work environment together with our clients and the project teams both internally and at solution partners. Your goal is to help to build stable and scalable software based on NewStore that fulfills the needs of our clients. To achieve this you will need to be an expert on how to leverage NewStore core functionality as well as how to implement customizations as needed.