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ZAGENO

Supplier Experience Product Manager

San Francisco, Boston or Remote US

About us

ZAGENO was founded in 2015, ZAGENO is eliminating bottlenecks to breakthrough science and research through curated connections linking scientists and their institutions’ procurement offices with leading life science vendors. World-renowned academic and government research facilities, global pharmaceutical companies, and biotechs large and small are already users of our unique online biotech marketplace, currently comprising more than three million products.

What do we do?

  1. We help scientists choose the optimal laboratory kits and materials for each unique experiment setup.
  2. We make purchasing transactions more efficient for both buyers and sellers.
  3. For our vendor partners, we provide a valuable, expanded sales channel.
Our growing ZAGENO team of 60 in Cambridge, USA, and Berlin, Germany, includes experts in science, e-commerce, systems integration, and customer support to enable smarter, faster processes — allowing more time and resources for value-added science and better research results. Find out more on https://zageno.com

About the Role

ZAGENO’s product team is looking for a self-motivated product manager who will oversee product strategy, roadmap and new features for our rapidly growing marketplace supplier community. You’ll work with cutting-edge life sciences suppliers to provide them with a world-class experience and set of capabilities to grow their sales through ZAGENO’s B2B marketplace.
You will direct the strategy, operational model and features we invest in for suppliers. You will design new features working with both internal stakeholders and directly with end-user suppliers. You’ll also lead a cross-functional engineering team of designers and engineers to bring these new features to life.

Specific areas of focus will include:
  • Developing the ZAGENO Supplier strategy working closely with sales, customers and suppliers 
  • Developing  ZAGENO supplier roadmap, persona, needs and monetization models with internal stakeholders and Suppliers 
  • Concepting and bringing to market easy to use catalog and inventory management features that support all assortment sizes
  • Defining and providing best-in-class drop ship order management and fulfillment capabilities from supplier order acceptance thru shipping and invoicing 
  • Monitoring the supplier experience to catch points of struggle and inform future feature refinement and new features

About You

  • Prior product management experience 
  • Relevant experience working in the supply chain in a marketplace model
  • Strategic thinker
  • Strong written and verbal communication skills and attention to detail
  • Ability to drive product management decisions based on business impacts and KPIs
  • Intellectually curious and loves to learn new things
  • Passionate about user experience and making a user journey as seamless as possible
  • Strong technical aptitude to collaborate with engineering and technology vendors in your space

Our Benefits

  • Working on a meaningful challenge with a positive impact on the scientific community
  • A professional and dynamic team with a global vision and mindset
  • An exciting, international working environment (we have 45 nationalities!)
  • A budget to improve your home office environment
  • Competitive compensation
  • Commuting benefits - public transportation
  • 401K with company match
  • Health benefits - medical, dental, and vision
  • Hybrid Working model - you can work from home and from the office

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