Account Manager (Upsell & Retention)

About us

Since 2011, WorkGenius offers a unique marketplace for companies to hire qualified Freelancers around the world within seconds. Freelancers may work whenever they like, allowing them to focus on their main occupation while making an extra living on the side. Companies get access to a vast pool of talent on an on-demand basis 24/7.

The diversity of Freelancers on the platform enables companies to get results from truly talented people in the respective field – fast and at competitive rates. Compensation is set by the company, similarly to any other marketplace. Freelancers from 63 different countries are currently registered and take on jobs without any application procedure.

Your tasks

WorkGenius offers a digital workforce solution that provides companies access to 400,000 vetted freelancers on-demand. WorkGenius can scale remote teams from 4 to 4,000 people in less than 24 hours and powers work for over 5,000 clients across the world. On-demand services include: content creation, SEO/SEM, translation services, creative design and editing, data entry, customer service, market research and more.

Our Account Manager will be the main point of contact on accounts and will take full ownership of the on-boarding process, post-sales support, contract renewals, and drive up-sell opportunities.

Clients that partner with WorkGenius range across both mid-size and enterprise accounts so at least 3 years of experience in a client facing role is necessary. Our ideal candidate can effectively build relationships and offer guidance for our clients on ways to leverage our digital workforce while ensuring account retention and growth. This role will take on a very consultative approach and requires strong business acumen and client-facing abilities.

You'll get to:
  • Ensure a great customer experience for our clients (both new and existing) post-sale with an emphasis on accelerating clients’ time to value.
  • Take full ownership of accounts and contract renewals/retention, while  creating cross-sell and up-sell opportunities.
  • Connect and build relationships with existing clients and act as a trusted advisor with an eye for fostering high Client Satisfaction Scores.
  • Create opportunities to network both within existing accounts by unlocking contacts across new departments as well as referrals to expand our reach.
  • Meet monthly and quarterly revenue goals.
  • Represent WorkGenius at conferences and other networking opportunities.

What we expect

We are looking for experienced candidates in the account management space who have exceptional interpersonal skills and a previous track record of growing revenue within accounts.

You'll Need:
  • Bachelor’s degree or equivalent minimum
  • 2+ years experience in a consultative sales position.
  • A minimum of 3 years of account management and/or customer success experience; you believe that the best way to support your customers is to add value to their business by helping them maximize your company's products and services.
  • Experience retaining and growing existing accounts - your clients love working with you and it shows in your numbers (as demonstrated by success with high retention and measurable account growth.)
  • Analytical savvy with a strong grasp of both sales metrics, processes, and tactics and comfortable understanding and analyzing client-based data
  • Experience working in a start-up setting and enjoy a fast-paced environment.
  • Able to articulate well - you're able to engage with people at all levels and from all backgrounds.
  • Exceptional written and verbal communication skills, externally and internally
  • Highly motivated and ambitious - you bring a positive attitude to your work and always show up professionally.
  • Strong team player 

What we offer

  • Competitive salary & uncapped commissions
  • Unlimited PTO 
  • Top tier benefits including medical/dental/vision insurance, commuter benefits, etc
  • A strong opportunity for upward mobility and career progression in a startup environment.
  • Awesome WeWork location- we get all the perks!
  • Trips to company headquarters in Hamburg, Germany
  • Our office space is full of natural light and good vibes
  • Free Gym access in the building - yoga/meditation room too!
  • Access to great mentors and an on-site performance coach to help you become even more awesome at what you do.
  • High Performance Culture - We work hard and play hard.
  • Join our tribe and grow with our #WorkGenius family!

What are the next steps?

At WorkGenius, we care about workforce diversity and an inclusive working environment. That's why we welcome all applicants, regardless of their social or cultural background, age, gender, disability, sexual orientation or religious beliefs.

Apply today!