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Klarna

Sr Manager-Compliance Operations

Stockholm, Sweden
About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 5000+ employees from 100+ nationalities.

Responsibilities and Activities
Responsible for the compliance operations organization, performing reviews and investigations of Klarnas money laundering processes globally 
Responsible for KPI fulfillment and take the necessary actions on deviations.
Own the process and routines within the Compliance Operation scope.
Lead the day-to-day operations together with the group leads.
Drive improvements of process/routines, necessary growth of organization, and systems by collaborating with the other teams in the domain.

Skills & Knowledge

  • Extensive experience managing teams with strong results.
  • Project management skills.
  • Contact center experience.
  • Exceptional interpersonal, customer service, problem-solving, strong verbal and written communication and conflict resolution skills.
  • Ability to multitask and remain calm under pressure.
  • Strong analytical and organisational skills.
  • Pragmatic
  • Problem solving skills
  • Excellent English language skills.

Characteristics

  • You have excellent leadership and communication skills, with an ability to relate to other individuals and drive performance within all levels of an organization.
  • You have a natural urge to produce top results, within set deadlines, with a positive mindset towards a fast-changing environment.
  • You are skilled at interacting and negotiating with senior stakeholders up to an executive level, both internally and externally.  
  • You have a strategic view of an organization and are able to identify key performance drivers for yourself and your organization at any given period of time.
  • You are able to keep an overall perspective of ongoing matters, but also be very hands-on when so required. 
  • In order to be successful in this role you also need to have an overall understanding of the general Customer Service processes and ways of working. 
  • You are fluent in English.
Interested! please send your application along with English resume.

Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.

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