Merchant Support Specialist

About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 5000+ employees from 100+ nationalities.

Klarna makes shopping smoooth. And we do it with flair because shopping is fun. Every day, we help customers, businesses, and partners explore just how smoooth the modern shopping experience can be. 
It means we’re constantly changing the game. Always trying out new things. And we encourage our people to do the same. To grow. To develop. Because we don’t believe roles have to stay fixed. Instead we inspire our people to take an irregular career path. As a company of 350 dynamic start-ups, our whole business is built for it. So once you’re in, there’s no telling what will happen next.
In our client portfolio we have some of Europe’s largest e-commerce stores and shop system platforms and we are constantly expanding in this dynamic and exciting market. Our Merchant Services teams play an integral role on this rocketship ride by working closely with Commercial and other Service Delivery to support operations to drive customer success and ensure a Smoooth user experience. To fuel our continued growth and hold the ship together, we are now looking for a Business Operations Associate based out of our Amsterdam office to join our Partner Operations team.

What you will be doing:

  • Be the dedicated contact point for our partners when it comes to operational aspects with high efficiency and end-to-end ownership.
  • Educate our partners on Klarna products and processes.
  • Proactively identify growth opportunities, improvement areas and pain-points.
  • Share information and knowledge within Klarna through various methods, e.g. co-sitting, workshop, documentation, etc.
  • Independently initiate and manage own projects.
  • Liaise with both internal and external stakeholders to set up routines, improve processes and share updates


  • Possessing work experience within the Ecommerce industry
  • Experience with Splunk, QlikSense and FreshDesk
  • Presentation, training and public-speaking skills
  • Experience with handling confidential / personal information
  • Project management experience
  • You have excellent communication skills in English & DUTCH - both written and spoken.
  • Extra merit if you have account management experience

Who you are:

  • Excellent problem solver with a strong sense of ownership and being eager for new challenges.
  • You have a strong capability to gather, document and share knowledge & information.
  • You have strong organizational skills but at the same time are flexible.
  • You are critical, comfortable with complexity and can navigate unclear situations in a calm and professional manner. 
  • You have a strong sense of team - working with others in a humble, open, direct, and respectful manner. You also possess a strong sense of self - are independent, confident and driven and can push solutions for our clients.
  • You have a logical and analytical mindset, and take pride in knowing your domain through and through, as well as being curious of those associated.
We will also offer you an awesome working environment filled with smart and ambitious colleagues who care for each other and work as a team in order to achieve success!

Interested? Great! We are looking forward to your application, the interviewing process starts immediately so apply as soon as possible with your English CV!

Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.