Spanish speaking Service Delivery Specialist - Merchant Services

About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 200,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 3500+ employees from 90 nationalities.

Are you service minded and do you want to be a key player to help drive a world-class merchant experience? Perfect - then you should join Klarna’s Merchant Service team in Madrid

Merchant Service is supporting Klarna’s merchants during the entire lifecycle with Klarna, both during the onboarding and throughout the journey of being live with Klarna. The Merchant Service team in Madrid will be responsible for several different processes. The team is supporting merchants onboarding with Klarna, both in direct contact with the merchants and by configuring their details into our systems. The team also supports already existing Klarna merchants with any question they might have and by administering the merchant base. Our aim is to ensure a smoooth merchant journey by offering exceptional service.

What you will be doing

  • Review and make decisions on new merchant applications to Klarna.
  • Onboard new merchants in Klarna systems by configuring all their details and grant them access to our Merchant Portal.
  • Support our already existing merchants with questions about Klarna, order management and integration issues. The merchant contact will be over email and you will also do outbound phone calls.
  • Administer changes in our systems for our already existing merchant base.
  • Assist our outsourcing partners with daily questions about our tasks.
  • Quality assure the work of our outsourcing partner.
  • Collaborate closely with internal stakeholders regarding merchant related topics.

You should get in touch with us if you

  • Are service minded and enjoy helping customers.
  • Are self-driven and a natural problem solver with a critical mindset.
  • Always put great emphasis on details and quality, and like working with both administrative tasks and customer service.
  • Enjoy working closely with internal stakeholders.
  • Want to develop a deep knowledge of Klarnas product offerings.

In order to be successful in this role we believe that you will have

  • Great communication skills in Spanish and English, written and spoken.
  • Strong ability to take on a holistic perspective.
  • A business oriented mindset with attention to details.
  • An accurate and organised way of working, and ability to work in a fast paced environment.
We offer you an international working environment filled with smart and ambitious colleagues. We know that diverse teams are strong teams, and welcome those from all different backgrounds and experiences. Your role will make a difference, and you will be a player in a team that has a strong impact on the business result. As an employee at one of Europe’s fastest growing companies, you will play an important role in taking Klarna to the next level.

Please submit your CV and cover letter in English. We recommend you to apply as soon as possible as selection and interviews are held continuously. 

Location: Madrid, Spain
Language: Spanish and English