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As a Solution Engineer you will be part of our Customer Experience Team in the US and the expert for solving all technical requests coming up from NavVis customers & partners worldwide and internally. You are the first point of contact for Technical Account Managers in America to translate the most complex problems for our software development team. In this position you will focus on the most tricky customer issues with our IndoorViewer and Indoor Mobile Mapping System (IMMS) to provide a solution as fast as possible. At the same time, you will ensure that issues will be solved sustainably in close cooperation with our software and hardware development teams by keeping track of our customer's needs and analyzing quantitative and qualitative data. You ensure an efficient information flow between product and customer-facing teams.
You will work on: