Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 200,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 3500+ employees from 90 nationalities.
Do you have experience in Real Time Management / Workforce Management? And more importantly - do you have experience in Customer Service, and live and breathe service? Would you like to work in a dynamic and energetic environment? If so, the Real Time Analyst role for the US/EU Market could be the right role for you!
As a Real Time Analyst for the US/EU market, you should be flexible, our operations are 24/7. You should have a solid understanding of numbers(KPIs) within the service center and an understanding of the impact of decisions in the short, medium and long term for all markets and processes. The ability to assess impacts and decide quickly and safely. As well as implementing these decisions to keep the impact as small as possible. For this purpose, analytical thinking is crucial. Knowledge of GDocs/Sheets is necessary to process relevant data and information and make it available to stakeholders.
You will have a lot of contact with stakeholders internally and externally, and will be reporting to the U.S. Market Lead.
What will you be doing?