Service Delivery Specialist - Quality Assurance (English Speaker)

Klarna makes shopping smoooth. And we do it with flair because shopping is fun. Every day, we help customers, businesses, and partners explore just how smoooth the modern shopping experience can be. 

It means we’re constantly changing the game. Always trying out new things. And we encourage our people to do the same. To grow. To develop. Because we don’t believe roles have to stay fixed. Instead we inspire our people to take an irregular career path. As a company of 350 dynamic start-ups, our whole business is built for it. So once you’re in, there’s no telling what will happen next.

Are you passionate about service, communication and data analysis? Are you an engaged problem solver who loves to help other people grow in their role? Do you love working towards KPIs and improvement opportunities? 

Sounds like you? Great, keep on reading as we have the perfect opportunity for you. We are looking for a fluent English speaker to join the Quality UK team. 

What you will do

  • As a Service Delivery Specialist for the Quality UK team, you will be responsible for quality assurance process for the UK market, which includes:
  • Developing and measuring the way our service agents communicate and deliver service to our customers. 
  • Managing our service partners to ensure they meet our quality goals. 
  • Analyzing quality and operations data to identify trends and improvement opportunities.
  • Initiating and delivering improvement projects. 
  • Proofreading. 
  • Business travel. 

Who you are

  • You need to be a driven and flexible individual who has a strong interest in service, communication, and data. 
  • You also have the ability to work with different stakeholders, under pressure, with deadlines and are not afraid of changes for growth.

You should have

  • Service and customer-focus mindset. 
  • Completely fluent in verbal and written English.
  • Experience working for the UK market or be from the UK.
  • Stakeholder management skill. 
  • Data analysis skill.
Location
Stockholm, Sweden

Please apply as soon as possible since selection and interviews are held continuously. This position is available as full-time employment.

About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then, we’ve changed the banking industry forever. And now we’re creating the world’s smooothest shopping experience. We serve 80 million consumers worldwide, and partner with 190,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world’s leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 18 different markets, hosted by +3000 people from 90 nationalities.