Service Delivery Specialist - People Support

Klarna makes shopping smoooth. And we do it with flair because shopping is fun. Every day, we help customers, businesses, and partners explore just how smoooth the modern shopping experience can be. 

It means we’re constantly changing the game. Always trying out new things. And we encourage our people to do the same. To grow. To develop. Because we don’t believe roles have to stay fixed. Instead we inspire our people to take an irregular career path. As a company of 350 dynamic start-ups, our whole business is built for it. So once you’re in, there’s no telling what will happen next.

What is the team doing?

The People Support team provides HR service and support to the global organisation by taking full ownership of all people- and team related questions within Klarna. The team is the first point of contact for all employees and also acts as a coordinator of requests further to other teams within the Org & Lead domain.

What will you do in the team?

You will work in a various roles where contact with employees and leads from across the entire organisation is a central part of your work.

You will be responsible for making sure that all our data in Workday is correct and aligned with Klarnas operating model. You will act as a gatekeeper and make sure we have qualitative data.

You will also take care of various employee related issues and questions as well as handle the pre-boarding in the system of new hires. You will be supporting Leads across all markets with organisational changes, working with reports as well as learning general Org and Lead procedures. You will be updating employment changes in the system, including issuing agreements, closely working with competence leads and other Org and Leads teams.

As the team is constantly working on developing and improving processes and routines, challenging the status quo and driving projects is a further important part of your work.

Who you are:

  • You are a self-starter with a creative mind, a true team player and thrive when working in a highly challenging and ever-changing environment.
  • You have a solution-oriented mindset and approach, service and customer contact in a professional manner.
  • You put great emphasis on quality of data and have eye for detail.
  • You have an interest in HR and HR systems and want to expand your knowledge around it.
  • Understanding of general human resources policies and procedures is a plus.
  • Excellent communication and people skills.
  • Desire to work as a team with a results driven approach.
  • You are fluent in English, verbal and written
  • Additional language skills are a merit.
  • Professional background in relevant areas is a merit.
Sounds interesting? Apply as soon as possible as interviews are held continuously.

About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then, we’ve changed the banking industry forever. And now we’re creating the world’s smooothest shopping experience. We serve 80 million consumers worldwide, and partner with 190,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world’s leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 18 different markets, hosted by +3000 people from 90 nationalities.