Service Delivery Specialist DACH (m/w/d)

About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 4000+ employees from 100+ nationalities.

Being a Service Delivery Specialist at Klarna can mean a lot of different things.

Our Service Delivery Specialists work towards Klarna's millions of customers, the merchants that partner with Klarna but also our colleagues in various teams.
Although their backgrounds, tasks, languages and teams vary, they have one thing in common, obsessing about their customer's needs.

Do you have experience working in customer service (b2c or b2b), gathered experience working in a call center, in hospitality, have just finished your education and are looking for a great place to start a career? Are you a people person, who connects with others with ease and doesn't shy away from going the extra mile? 

Service Delivery Specialists work in all parts of Klarna in teams like:
Customer Service, Merchant Service, Dispute Resolutions, Financial Reporting Operations and many others.
They typically respond to customer's requests via email and live chat or handle requests in ticketing systems.
They are problem solvers and strong communicators in Klarna's business language English and in their market specific language.

Locations we are looking for Service Delivery Specialists at:

  • Berlin, Germany
  • Munich, Germany
  • Cologne, Germany

We are looking for Service Delivery Specialists speaking the following languages:

  • German and English
  • German and French
  • German and Italian
Please apply with your CV in English,
we are continuously interviewing.

Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.