About Klarna
Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 5000+ employees from 100+ nationalities.
Klarna strives to become the world’s favorite way to shop , and you can contribute to reaching this goal! We are looking to hire great people, who are passionate about using their talents to generate long-lasting customer success. We are currently looking for a Business Operations Manager to lead the Disputes/Returns Operations team and therefore play a key role in our mission to provide an excellent dispute experience to both our consumers and partnered stores.
For the Disputes/Returns group, the main priority is ensuring consumers and merchants are offered the best dispute experience every step of the way. From self-service in the Klarna App and clear consumer communication to top-notch internal processes and merchant tooling throughout all Klarna markets - we never lose our vision out of sight.
As a Business Operation Manager, you and your team will be at the heart of our mission. You will support our product teams with stakeholder management to ensure that feature role-outs are communicated and aligned across the company. More importantly, you will be responsible for digging into our data to identify opportunities and execute initiatives that have a great impact on our shared KPIs. One of the main reasons why our teams are able to provide excellent customer service experience is because of the close collaboration with Engineering, Product, Design, Analytics, and other Support teams.
Interested? Great! Apply as soon as possible as we speak with suitable candidates continuously. Questions or want to know more? Don’t hesitate to contact Susanne David.
We offer you an international working environment filled with ambitious colleagues. You can make a difference, and you will be a player in a group of teams that has a strong impact on Klarna’s customer success.
Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.
Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.
