Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 4000+ employees from 100+ nationalities.
Klarna strives to become the world’s favorite way to buy, and you can contribute to reaching this goal! We are looking to hire great people, who are passionate about using their talents to generate long-lasting customer success. We are currently looking for a Service Delivery Lead to join the Disputes/Returns Core team and play a key role in our mission to provide an excellent dispute experience to both our consumers and partnered stores.
For the Disputes/Returns teams, the main priority is ensuring consumers and merchants are offered the best dispute experience every step of the way. From self service in the Klarna App and clear consumer communication, to top notch internal processes and merchant tooling throughout all Klarna markets - we never lose our vision out of sight.
As a Service Delivery Lead you are at the heart of our mission, always solving challenges that customers are facing by enabling them to self service with the help of our Klarna app features and ensuring our operational teams have crisp processes to handle all dispute scenarios.. One of the main reasons why our team is able to provide excellent customer service experience is because of the close collaboration with Engineering, Product, Design, Analytics and other Support teams.
Interested? Great! Apply as soon as possible as we speak with suitable candidates continuously. Questions or want to know more? Don’t hesitate to contact Susanne David.
We offer you an international working environment filled with ambitious colleagues. You can make a difference, and you will be a player in a team that has a strong impact on Klarna’s customer success
Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.