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NavVis

Senior Solution Engineer - Focus on IVION

Munich (NavVis GmbH)

About us

INNOVATION HAPPENS HERE

It is sometimes hectic, very exciting, and always fun! Every day, you will find yourself facing different challenges, learning new things, working on cutting-edge technology, and building cool, high tech products.
Are you excited to build things that matter within an organization that’s pushing the boundaries of 3D mapping and computer vision? We have some of the world's leading experts in computer vision, image processing, and 3D mapping, and we work side by side with academia to advance these fields. Join the team that’s making it all happen.
At the end of the day, you’ll have a great sense of accomplishment, having contributed to building something completely innovative at the frontier of today's technology.

WHAT WE OFFER

  • Take the chance to build & influence the performance of our high tech products instead of “only” running analyses or of doing “plain” software development
  • Use top notch IT equipment, including Bose headphones
  • Work closely with passionate, international & highly talented colleagues in a casual environment with flexible working hours
  • Find us in the heart of Munich, close to Stiglmaierplatz with great cafes, shops and subway around
  • Join your NavVis colleagues and continuously grow your biz/tech skills with courses from our internal “NavVis University” which brings you topics from expert internal & external trainers
  • Strong teams are built on strong bonds. Join us for bi-monthly BrownBag lunches, regular team-building activities, self-organized employee activities (sky is the limit on these!) and annual team off-sites
  • Take care of your well-being at work and enjoy our fully stocked kitchen with an original Italian coffee machine & all kinds of cereals and fruits


  

NavVis is one of Europe’s leading deep tech startups. Located in Munich (HQ), NYC, LA and Shanghai we have quickly grown into becoming the global market leader for mobile reality capture and digital twins in industrial production. Our team of 250 from over 40 nations is on a mission: bridge the gap between the physical and digital world.
We are a people and culture-first company. Life at NavVis is at the forefront of technical innovation! Become part of our diverse and international community. At NavVis huge ambition and striving for world class results meets excitement, fun, entrepreneurial freedom, and tons of room for making friends and growing personally and professionally.

We are looking for a strong new member for our Solution Engineering team to lead a small squad of other Solution Engineers with focus on IVION. This person will report to The Solution Engineering Team Lead, and will be the main point of contact with the IVION and Positioning Development teams.

We seek an outstanding person with strong development and troubleshooting skills, and ability to lead a small team. Together we want to bring digital twins to every room and built a great community at NavVis. Looking forward ​for ​you to join us !

You will work on:

  • Analyzing, troubleshooting and reproducing complex technical customer issues with our IVION software and its API as well as managing and finding long term improvements for those issues 
  • Understanding and analyzing customer issues and feedback as well as statistical data to improve the user experience and reliability of our IVION software and API together with our product owners
  • Coach and develop the team, and prioritize their workload to ensure that Customer Satisfaction, Service Level Agreements and Quality Goal KPIs are achieved
  • Developing scripts, tools and processes for health checks of NavVis products and delivering them to our clients 
  • Listening to and nurturing our customer facing teams ensuring that their feedback is highlighted with the right internal development team
  • Supporting product owners and our User Education Team with managing smooth software releases 
  • Developing and running product trainings for our Technical Account Managers whenever new software releases or hardware updates are available

You have:

  • A degree in computer science, electrical engineering or similar or no degree but self-taught deep understanding of software 
  • Experience with REST APIs, versioning and documentation
  • A solid understanding of troubleshooting and fixing JavaScript, HTML, and CSS
  • Knowledge and experience working with Scrum and agile project management
  • Curiosity and ability to grasp new web frameworks and libraries
  • Familiarity with Unix environments
  • A general knowledge of standard internet protocols: HTTP(S), web sockets, SSH, etc.
  • People Management experience and/or a natural leadership skills
  • Hands-on experience working with software engineering teams  
  • An eye for detail for understanding and proposing viable solutions
  • Practical experience in B2B customer service, solutions/support engineering or similar
  • Confidence in connecting customer facing teams with development teams
  • A client-first mindset and drive to go the extra mile driven by fantastic communication & listing skills
  • Ability to juggle a variety of tasks and projects without lowering the bar on quality
  • Spoken and written fluency in English

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