Senior Site Reliability Engineer

About us

ZAGENO was founded in 2015, ZAGENO is eliminating bottlenecks to breakthrough science and research through curated connections linking scientists and their institutions’ procurement offices with leading life science vendors. World-renowned academic and government research facilities, global pharmaceutical companies, and biotechs large and small are already users of our unique online biotech marketplace, currently comprising more than three million products.

What do we do?

  1. We help scientists choose the optimal laboratory kits and materials for each unique experiment setup.
  2. We make purchasing transactions more efficient for both buyers and sellers.
  3. For our vendor partners, we provide a valuable, expanded sales channel.
Our growing ZAGENO team of 60 in Cambridge, USA, and Berlin, Germany, includes experts in science, e-commerce, systems integration, and customer support to enable smarter, faster processes — allowing more time and resources for value-added science and better research results. Find out more on

About the Role

This is an amazing opportunity to positively impact the production environment of a high-growth, high-potential B2B e-commerce startup focused on the life sciences market. In this role, you will be responsible for defining ZAGENO’s Site Reliability Engineering environment and taking it to the next level for risk reduction, scaling, efficiency, use of automation, and quality. The successful individual will have a proven ability to collaborate with business leaders in building and running sustainable production systems, which can evolve and adapt to changes in a global business environment.  This person will inherit established processes, find opportunities for improvement and drive updates via process, tools, and automation changes to remove toil across the organization and environment.

In this role you will:
  • Build, document, and deploy software, systems, and automation to manage and run the B2B eCommerce SaaS environment (dev/test/QA/production) platform infrastructure and workload applications, taking a holistic view of system health, meeting current SLA’s, providing on-call support as necessary.
  • Measure and optimize system performance, with an eye toward pushing the ZAGENO platform capabilities forward, getting ahead of product feature roadmap needs, and innovating to continually improve.
  • Developing automation and deployment of infrastructure as code tools along with scripts necessary for the configuration, deployment, and operation of the ZAGENO platform environment.
  • Provide primary operational and engineering support for a distributed microservices / container-based B2B SaaS platform environment.
  • Managing, planning, and negotiating maintenance, upgrade and release activities
  • Producing deployment, configuration, implementation documentation.
  • Ensuring that maintenance, upgrade and releases operate as per platform SLA’s.

About You

  • A computer science degree or a similar discipline 
  • AWS / GCP certifications and 6-8 years of experience using SRE tools and automation in a cloud production environment, running 24x7x365.
  • Experience with Enterprise Docker/Kubernetes container orchestration solutions.
  • Excellent programming skills and experience, using Python, Java, C/C++, Ruby, and JavaScript, JSON.
  • Demonstrable software infrastructure & configuration management experience using technologies such as: DataDog/Splunk, PagerDuty, JIRA, Git repositories, Red Hat Ansible/AWX, Terraform (Cloud or CLI), Jenkins, Spinnaker. 
  • Excellent written and verbal communication skills.
  • Excellent analytical skills.
  • Structured thinking.
  • Experience in coordinating cross-functional work teams up to task completion.

Our Benefits

  • Working on a meaningful challenge with a positive impact on the scientific community
  • A professional and dynamic team with a global vision and mindset
  • An exciting, international working environment (we have 45 nationalities!)
  • A budget to improve your home office environment
  • Competitive compensation
  • Commuting benefits - public transportation
  • 401K with company match
  • Health benefits - medical, dental, and vision
  • Hybrid Working model - you can work from home and from the office