Senior Operations Manager (m/f/d) @ FERNARZT

Our Vision: We envision a society with best possible care, enabled by human-centric digitalsolutions.

Our Mission: We are building companies to drive digitalization of healthcare & medicine.

Our background: We are part of the IONIQ Group that since 2011 has founded more than 20 Digital companies and created more than 1.200 jobs in highly regulated industries like Financial services.

Fernarzt.com is a telemedicine platform that enables patients to manage their health and toaccess online treatments at any time.

Join our unique team as Senior Operations Manager (m/f/d)  – and digitalize healthcare with us.

YOUR ROLE

  • Create, optimize and track processes to ensure an efficient workflow at Fernarzt
  • Work closely with the Management, Marketing, Product, and Tech team and become the Go-To-Person regarding all process-related topics 
  • Manage - together with our Business Development team - diverse tasks and projects
  • Build and lead our new Customer Services Team 
  • Analyze the market, select new treatments and steer the product implementation process
  • Manage the different parties (doctors, pharmacies, etc.) involved in the treatment to create a unique patient experience

YOUR PROFILE

  • At least 3 years of professional experience in customer care, business development, marketing, operations, finance or a similar field
  • Bachelor’s or Master’s degree, preferably in Economics, Management, International Business, Supply Chain Management or Marketing
  • Thinking in structures and processes is your strength
  • Ready to handle multiple tasks at the same time, prioritize yourself and coordinate others
  • Very strong analytical and solution-oriented mindset in combination with a hands-on mentality
  • Outstanding communication skills (fluent in German and English)

YOUR MINDSET

  • You are highly self-motivated to deliver outstanding performance
  • You take strong and proactive ownership
  • You are solution-oriented with clear focus and prioritization skills
  • You have attention for detail
  • You are willing to go beyond your expertise and learn constantly
  • You are reliable, trustworthy, and act professionally
  • You are a team player and it’s fun working with you
Expect an exciting environment – with real impact, a great team, and strong personal development.  Just submit your CV and all relevant documents. We're looking forward to meeting you! Interested? - Submit your CV along with your relevant working documents online.