Senior Data Analyst - Operations

About the opportunity

We are seeking a driven and ambitious Data Analyst to join our growing Global Data Analytics team, based in Berlin. Our team mission is to ensure that everyone at N26 has access to the data and insights they need to make quick and smart decisions every day.

In this role, you will:

  • You will work with a small team with operations and bank managers, consult and collaborate with them in order to make the best decisions. Examples are  making the performance of our Customer Service department visible, understanding how customers interact with our Customer Service department, analyse backend processes in banking ops and investigate fraud patterns.
  • You will help the Data Analytics team move forward with regards to innovation by taking ownership of fraud analytics or similar concepts within Data Analytics. 
  • Kick start initiatives to improve the team's effectiveness through introducing innovative technology and improving existing ways of working.
  • You will help to maintain and improve our core data microservices, driving productivity and data availability across the company.
  • You will work closely with data scientists and data engineers to design and maintain scalable data models and pipelines.
  • You will help foster a data-driven mindset across the Product organisation, ensuring that data is at the heart of every decision we make.

What you need to be successful:

Background: 

  • 3+ years of experience in similar analytics role(s). People management experience is a plus.
  • You have a good understanding of funnel analytics, customer segmentation, user activity modelling, churn analytics and A/B testing.
  • You are an expert in your field and understand what best practice Operations Data  Analytics looks like.
  • Outstanding analytical skills. Deep understanding of SQL for analytics, proven experience with Python as a data analytics and scripting language. 
  • Proven experience with statistical methods, particularly as it relates to analysing experimental results.
  • You are creative, organized, self-motivated and a strong communicator. You enjoy sitting close to the business and making an impact.
  • Experience working with cloud based microservices and building data products is a plus.

Traits:

  • Actively help yourself (and others) be successful
  • Continuously learn and challenge the status quo
  • Think globally, act locally
  • Strong bias for action
  • Give and receive open, direct and timely feedback

 

What’s in it for you:

  • Accelerate your career growth by joining one of Europe’s most talked about disruptors, and a LinkedIn Germany Top Startup Employer three years running 🚀
  • Personal development budget, discounted public transit pass, German language classes, fitness memberships, childcare services, N26 premium bank card, employee loans, and your choice of a Mac or Windows laptop
  • 26 vacation days per year, with an additional day for each year of service - up to 30 days
  • A high degree of collaboration and autonomy while working with a group of diverse peers, and access to cutting edge technologies 
  • A relocation package with visa support for those who need it

Who we are

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.

We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. 

Founded in 2013, N26 now has 7 million customers in 25 markets. Our talented team works across 8 global offices in Berlin, Barcelona, Madrid, Milan, Paris, Vienna, New York and São Paulo.

 

Sound good? Apply now for this position.

 

N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.