Senior Fraud Operations Specialist

About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 4000+ employees from 100+ nationalities.

Are you an analytical person with an investigative mindset who is looking for a challenging role in a fast paced and constantly changing fraud environment? Do you want to be a key player, ensuring that we stop fraud at the door? 
Perfect – then you should join our Fraud Loss Recovery Team!
The Fraud Loss Recovery team’s job is to investigate and proactively minimize the criminal behaviors that Klarna, our consumers and our merchants potentially are facing. We do so, not only by analyzing data and research suspicious and confirmed fraudulent transactions, but also by always having our eyes and ears open to what is going on in the industry. The team puts great emphasis in both reducing fraud online and prevent fraud from being committed, and want to make sure that each and every errand and trend is reduced and resolved.
Your Chance to Outsmart Some Bad Guys
The Fraud Loss Recovery team is now looking for a team member to strengthen Klarna’s defense of criminal activities. As a Senior Fraud Operations Specialist, you will have a role of quality assuring and influence existing and new processes for card fraud, identity theft and other emerging trends. Tasks include research of criminal behavior, root cause analysis of incoming fraud cases and decision making on potential findings. You will work in a cross functional team and in close collaboration with the other Fraud Operational and Fraud Prevention teams. 

The ideal candidate will:

  • Have an interest in fraud prevention and protecting customers from fraud
  • Are a solution oriented and street smart person with an interest in risk, law proceedings and e-commerce.
  • Always put great emphasis on quality, details and enjoy a structured way of working.
  • Are accurate, a true team player and thrive when working in a highly challenging environment.
  • Have a technical interest and are used to communicating with people cross-functional
  • Enjoy working in a fast paced operational environment
  • Have an analytical mindset and not afraid of suggesting new approaches to solving a problem

In order to be successful:

  • A strong ability to process large sets of information and detect anomalies
  • A structured and accurate way of working
  • A strong drive and enjoy working in a high pace operational environment
  • Good communication skills, both verbal and written
  • Great networking skills and the ability to take initiatives
  • Language competence besides English is a merit.
  • A Bachelor’s Degree and 1-3 Years or relevant experience 
Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.