Senior Engineer - Incident Management

About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 4000+ employees from 100+ nationalities.

Klarna is growing faster than ever

Our services needs to continuously evolve to meet the expectations that our customers set for the Klarna group. In order to enable even more growth while increasing reliability and availability on those services we are now in need of a passionate Incident Manager to join our office in Toronto, Canada!

Klarna's core

Our mission is to protect, provide for, and progress the software and systems behind all of Klarna services. Get in touch with us if you want to be a part of our journey!

What you will be doing

  • Coordinating and driving incidents of different severities
  • Assessing the impact of incidents and writing communications to convey the business impact for Klarna and our customers
  • Translating technical details into language that can be understood by our stakeholders
  • Hosting retrospective meetings to learn from incidents and prevent future occurrences
  • Coaching teams on best practices for incident management and on-call
  • Proactively sharing key learnings through internal presentations
  • Ensuring high quality reporting is achieved by teams accountable for incidents
  • Participating in an on-call duty rotation for incident response and occasionally working weekends and holidays in lieu of weekdays
  • Work on automating runbooks and script manual processes

What we can offer you

  • Culture - You'll have an opportunity to work with people from 90+ different countries in our English speaking offices.
  • Learning - We have a learning and development focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
  • Compensation - You’ll receive an attractive salary and a good benefits package!

Basic Qualifications

  • Enthusiasm for taking ownership of and managing complex incidents
  • Excellent written and verbal English communication skills
  • Ability to lead retrospective meetings and drive root cause analysis
  • Global Incident Management work in the previous workplace
  • Experience supporting IT teams or Operation Partners in resolving and communicating, coordinating high-severity problems, assessing impacts, identifying the root cause.

Preferred Qualifications

  • Experience with modern productivity tools such as Google Workspace, Slack, and Jira
  • Experience with monitoring and analysis tools such as Splunk and Datadog
  • High Degree of ownership in all matters within IT infrastructure and root cause analysis
  • Experience with one or more of the following: server load balancer, databases, cloud automation tooling
  • Some experience in one or more of the following: Linux/Unix, Networking, Scripting skills or have a desire to learn them; specifically, Python or Shell.
  • Proven ability to manage complex tasks

Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.