Senior Customer Campaign Manager

About us

Enabling Better Organizations.

Personio is a fast growing HR SaaS start-up based in Munich. It offers a holistic HR and applicant management software designed for companies with 10 to 1000 employees. Personio plays a critical role in making the day-to-day operations of more than 700 HR teams more efficient and transparent. We are a bunch of fun, international people striving to build the leading one-stop HR platform in Europe.

The Role

As part of the Customer Experience team, you will play a critical role in ensuring that our customers are satisfied with the product and our services in the long term.
As a (Senior) Customer Campaign Manager, you actively approach our existing customers, support them in fully leveraging our products and in turn increase the usage rate. Long-term customer loyalty is a significant part of your success!

The position is to be filled remotely in Germany!

Campaign Development
  • Working closely with the product team and other areas of our Customer Experience department to identify target audiences and promote the right products at the right time
  • Developing and conceptualising campaigns and communication guidelines that enable the team to approach our customers effectively 
Campaign Execution 
  • Enabling our customers to make the most of Personio products by educating on unused features and helping them implement processes in Personio in the most befitting way
  • Documenting and analysing customer interactions and using the insights to improve the success of the campaign 
Team & Knowledge Building
  • You have the opportunity to constantly develop your knowledge and skills—to design the campaigns to be exciting, varied, anything but plain vanilla
  • You will help build a new team from the ground up and have the chance to shape our processes

  • know-How in HR and recruiting processes as well as organizational structures from startup to SMEs
  • Expertise, among others in the tools Zendesk, JIRA, Gainsight
  • Independent and solution-oriented work in a dynamic team
...and of course you will become a Personio expert!

What you need to succeed

  • Successfully completed your (bachelor's) degree or an apprenticeship 
  • Campaign experience: several years of experience in the conception and execution of data-driven campaigns for existing customers across various channels
  • Analytical thinking: you have a good understanding of numbers as well as an independent and goal-oriented way of working
  • Proactive in approaching customers and inspiring hem for Person products
  • IT savviness: you quickly get to grips with new software and tasks
  • Interest in HR topics: you like to work with HR departments from different companies and industries
  • German and English skills: you have a good command of German and English (C2 level), both written and spoken

Why Personio

Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:

  • Competitive compensation package that includes salary, benefits, and virtual shares
  • 26 days of paid vacation + 2 days off for Christmas and New Year's Eve (because we love what we do, but we also love vacation!)
  • Inclusive, equal opportunity, and multicultural workplace
  • Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
  • High-impact work environment with short decision-making processes
  • Opportunity to invest in your retirement via the Personio Pension Scheme
  • Choose between two mobility options: JobRad® bike or monthly public transportation ticket
  • Subsidised Qualitrain membership gives you access to 90 fitness studios and sports facilities across Munich for €25 per month
  • Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
  • Find your best way to work with office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs
  • Mental health support, as we know that mental wellbeing plays a major role in both our personal and professional success. #PersonioCares
  • Two Impact days you can use to have an impact on the environment and society. One day is for an individual project and one for a company-wide initiative! #SocialResponsibility