Sr Customer Support Specialist (B2B) (Sweden)

About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 5000+ employees from 100+ nationalities.

Senior Service Specialist - Merchant Foundations Operations Sweden & Denmark (Stockholm)

What you will do:
As part of Klarna’s Merchant Foundation Operations (Sweden & Denmark) team you will be providing high-quality professional service to our merchants by assisting them to solve pre and post purchase related problems or support with various requests regarding Klarna’s products and services.
Acting as a point of contact to our merchants, you will communicate in an open, helpful and engaging tone and focus on finding the right solution for each case. You will constantly interact with other departments within the company as well as third parties.

You will be versatile in handling multiple software programs, prompt and accurate in your responses to email, chat  and phone communications and provide a simple, rapid, competent support experience. Dedicated and compassionate when dealing with merchants, you will work closely with other departments to ensure the best resolution, first time.
Within this role there is a lot of room and expectation for development. Also it can open doors to other new opportunities at Klarna!

Who you are:

  • Klarna is looking for ambitious people with tremendous drive! 
  • You should be passionate about your job and enjoy an ever-changing international working environment
  • You are self-driven and enjoy investigating issues and reaching solutions
  • You will play an important role in taking Klarna to the next level thus, you should desire to go above and beyond to produce the best results.

You should have:

  • Natural problem solving abilities to see problems from a bird’s eye view, identifying the core of the problem, and providing creative solutions.
  • A minimum of 2 years Merchant/Customer Service experience or a university education with a minimum of 1 year Merchant/Customer Service experience.
  • Great communication skills to assist merchants and internal stakeholders
  • A collaborative and adaptable personality to face Klarna’s incredible growth, and turn challenges into success
  • Working proficiency and communication skills in verbal and written English/Swedish
  • Fluency with internet, computer usage and web-based application skills.
  • Read, understood and have examples of how you do/would embrace Klarna’s leadership principles (with a focus on ‘Customer Obsession’ and ‘Deliver quality results’)
Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.