About the opportunity
We are seeking an experienced, passionate and diligent Senior Customer Insights Manager to lead our Customer Insights team supporting both the Growth and Product Organisation with all their strategic research needs.
In this role you will partner with our Global and Local Marketing, Product Marketing, Country Managers, Content, and Product teams. As such you will be an active participant in critical business decisions, identifying the knowledge gaps that need to be filled. You will plan and conduct the research to fill those gaps, manage strategic vendors, provide insights and ensure the customer is at the centre of decision making ultimately driving the growth of N26.
In this role, you will:
- Plan and manage qualitative and quantitative research to inform key business initiatives and marketing priorities, collaborating with senior team members of the Growth and Product Organisations on strategic projects
- Manage our global marketing research budget
- Define, hire and manage our customer insights team (currently 1 FTE)
- Synthesize research and analytics findings from Market Research, User Research and Data Analytics into actionable insights for the Growth Organisation
- Partner with Product Marketing to support the development of customer centred value propositions, go to market strategies and help drive effectiveness of our marketing efforts
- Track brand KPIs over time to help the marketing team understand efficacy of campaigns and initiatives - including but not limited to brand tracking, NPS, and customer surveys
- Educate the business about our target consumers and key customer segments to help make user-centered decisions
- Track customer satisfaction (NPS) regularly reporting trends and identifying drivers for improvement
-
Act as a voice of the customer in key strategic fora, including annual and quarterly planning cycles, product ideation, campaign ideation and more
What you need to be successful:
Background:
- 8+ years of experience conducting research in a business environment at a research agency or client side
- Strong ability to translate research findings into relevant insights for marketing teams, product owners and other stakeholders
- People management experience
- Experience working with a wide range of both qualitative and quantitative methods
- Great storytelling and communication skills to address a wide range of stakeholders
- Fluency in English is a must. German, French, Spanish, Italian is not required but a plus
- Experience with advanced quantitative analysis and tools such as Qualtrics, SurveyMonkey, SPSS, R, SQL, Python
Skills:
- Planning, budgeting and execution are things you are equally skilled at
- Ability to execute research projects end-to-end; write questionnaires and discussion guides, define sampling and recruitment screeners, script online questionnaires, conduct interviews, analyse collected data and write up reports.
- Analytical mindset with an ability to quickly grasp rapidly changing business and marketing landscape
- Excellent project management skills and experience managing multiple vendor relationships
- Great presentation skills and experience in working with senior leadership
- Craft in research, gravitas in landing the insights it produces
What’s in it for you:
- Accelerate your career growth by joining one of Europe’s most talked about disruptors, and a LinkedIn Germany Top Startup Employer three years running 🚀
- Personal development budget, discounted public transit pass, German language classes, fitness memberships, childcare services, N26 premium bank card, employee loans, and your choice of a Mac or Windows laptop
- 26 vacation days per year, with an additional day for each year of service - up to 30 days
- A high degree of collaboration and autonomy while working with a group of diverse peers, and access to cutting edge technologies
- A relocation package with visa support for those who need it
Who we are
N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.
We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.
Founded in 2013, N26 now has 7 million customers in 25 markets. Our talented team works across 8 global offices in Berlin, Barcelona, Madrid, Milan, Paris, Vienna, New York and São Paulo.
Sound good? Apply now for this position.
N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.
