(Senior) CRM Manager (m/f/d)

Founded in 2005 by Peter Chaljawski, the Chal-Tec Corporation is one of the biggest eCommerce businesses counting 500 employees from 28 countries. We establish and sell more than 13 brands which range from Home & Living, Consumer Electronics, Sound & Light as well as Sports & Health. 7000 products are reaching our customers in 21 European countries via trading platforms like our own webshop www.electronic-star.de and through well-known marketplaces like ebay and Amazon. Klarstein (www.klarstein.de) and auna (www.auna.de) are the biggest and best known brands in our portfolio.
We are an innovative eCommerce business with ambitious goals, but we always aim to achieve the highest customer satisfaction. This is why we are searching for motivated colleagues who will help us make our ideas and visions become reality.

Your tasks

  • You shape the CRM strategy for B2C and independently develop project realization, contribute ideas and develop new approaches together with the CRM team.
  • You are responsible for planning, implementing, executing and analyzing campaigns for providers along with our CRM life cycle strategy on a regional and global level.
  • You analyze campaign performance as well as customer behavior to develop strategies and concepts that increase customer loyalty.
  • You collaborate across teams to drive greater levels of automation, using data and technology to build dynamic, intelligence-led messages and communication rhythms along the customer journey.
  • You monitor trends within the industry and email marketing to ensure your work is market-leading - identifying new opportunities, trends, and best practices to enhance ROI.
  • You are a proactive member of the team, building relationships, and external suppliers in order to deliver all campaigns.

Your profile

  • You have at least 3 years of experience in CRM and E-Mail campaign management and ideally sales experience.
  • You stand out due to a high degree of diligence and attention to detail.
  • You feel comfortable with identifying relevant business KPI’s and arranging applicable concepts to improve them.
  • You are an A/B- Test- Champion and have an excellent knowledge of analyzing your data.
  • You are familiar with HTML-Coding for Email templates and have worked with different CRM Tools.
  • You gained first experience in using mobile marketing, social and offline as CRM channels? That's a plus!
  • You call yourself a team player, you have a result-oriented way of working and you like taking initiative.
  • You communicate fluently in English, German is a plus.

We offer

  • An international marketing team which welcomes you and your ideas
  • Flexible working hours and a modern office in the heart of Berlin (Spittelmarkt)
  • Company benefits such as public transport ticket grant, 30% discount on products from our own shop and employer's contribution to the company pension plan
  • Daily fresh fruits and vegetables as well as drinks and various health offers (physiotherapy, yoga and back training courses)
  • Opportunities for professional development, language courses as well as team training and coaching
  • Challenging projects with plenty of entrepreneurial freedom in one of Europe's leading e-commerce companies
Interested? Please click the following button to fill out our online application form. We are looking forward to your application!

Chal-Tec GmbH
Wallstr. 16, 10179 Berlin, Deutschland