About Klarna
Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 5000+ employees from 100+ nationalities.
Who you are:
Klarna is looking for an individual with an extensive community management background. You will play a key role in supporting the marketing, communications, and customer service team’s mission of building and enhancing the Klarna brand globally. The right person for this role has both the creativity and practical skills to not only manage customer concerns but also be able to engage in brand-building dialogue with our audience. Prior experience managing social media platforms and at least four years managing social presence for a brand is a must.
What you will do:
While Klarna continues to rapidly grow, as our brand matures we are focusing our attention on cultivating a Klarna community by hiring our first global Senior Community Manager. This individual will be the primary liaison between Marketing, Communications, and Customer Experience. Our senior community manager will be involved in driving strategies for how we speak, connect, engage, and show up. You will care for our community’s health and foster the type of interaction, transparency, and co-creation we hope to uphold as a team.
You will play a key role in supporting the Global Brand & Creative Hub mission to make Klarna a respected and valued global brand both digitally and IRL. This person will report into our Head of Global Social on the Brand Media and Social team and oversee the growth of two community managers on the customer experience US team.