Senior Commercial Manager - Team Lead

About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 4000+ employees from 100+ nationalities.

Klarna makes shopping smoooth. And we do it with flair because shopping is fun. Every day, we help customers, businesses, and partners explore just how smoooth the modern shopping experience can be. 

It means we’re constantly changing the game. Always trying out new things. And we encourage our people to do the same. To grow. To develop. Because we don’t believe roles have to stay fixed. Instead we inspire our people to take an irregular career path. As a company of 350 dynamic start-ups, our whole business is built for it. So once you’re in, there’s no telling what will happen next.

Within Klarna, the Merchant Success teams have been created to ensure we become true partners to our merchants and a catalyst for boosting their sales growth and profitability. Merchant Success teams are made up of several different competencies including Business Development, Marketing, Finance & Analytics, Delivery and are supported by Solution’s Engineers. 

You will lead this cross functional Merchant Success team managing a portfolio of merchant relationships. You will be the ultimate owner of the sales pipeline, implementation and growth-focused account management whilst overseeing the best possible experience for the merchant through partnering with us.

Day to Day:

  • Ultimate ownership and accountability of your team’s portfolio of merchants.
  • Leading a cross functional team to support your merchant portfolio.
  • Working closely with our Deal Generation team on shaping winning value propositions for enterprise merchants.
  • Participating in formal bids and pitches, working together with key stakeholders across Klarna (e.g. pricing, underwriting, legal etc.) and negotiating agreements,
  • Having a deep and detailed understanding of Klarna’s products and assets in order to create solutions tailored to the merchant’s unique requirements.
  • Overseeing the implementation of all merchants in your team’s portfolio.
  • Acting as a consultant in shopping and e-commerce, ideally with a deep understanding across multiple verticals and segments that our Merchants operate in.
  • Articulating Klarna's holistic value proposition as not only a payment method that increases conversion, but as a true growth partner that drives numerous KPIs.
  • Building and executing joint agreed business plans with Merchants to drive mutual growth and success.
  • Building great relationships both on an executive, as well as on an individual level.
  • Playing an important role in taking Klarna to the next level!

A bit about you:

  • You thrive on leading and mentoring a team in a fast paced environment to drive success at every opportunity.
  • You have a hands-on, detail oriented approach with a demonstrated track record in building and nurturing relationships all the way up to CXO level.
  • You're an ambitious person with a significant drive to build up new business.
  • You have a growth mindset and understand how to drive collaboration within the Merchant Success team and with broader teams to achieve collective outcomes.
  • You are structured by nature, and like to set and personally work to measurable goals.
  • You're passionate about your job and enjoy fast-paced international working environment.
  • You are obsessed about understanding your merchant’s needs, developing their business and becoming a true business partner.

You should have:

  • Strong leadership experience ideally (leading a cross functional team).A wide network of established relationships within the US retail market.
  • Excellent presentation and communications skills.
  • Strong commercial acumen - the ability to critically analyze and interpret data independently.
  • A Bachelor's degree with enterprise customer-facing experience or retail industry.
  • Experience working at a high growth tech company is highly preferred.
Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.