Senior Account Operations Manager BENELUX

About the role:

Our fast-growing technology startup sennder, which has its HQ located in the heart of Berlin, is changing the way people think about logistics. We revolutionize road freight logistics by making it simpler, quicker, and more cost-efficient to move Full Truck Loads across Europe. Shippers get real-time GPS tracking on all shipments, and business analytics to improve their supply chain. 

As a Sr. Account Operations Manager you will be responsible for management of your own account portfolio consisting of Enterprise, MidCap and SME shippers. You are a motivated problem solver who enjoys tackling operational as well as strategic challenges in a cross-functional and very fast-moving environment. You will be responsible for the management of day-to-day operations, real-time escalations, quality and identifying upsell opportunities, ultimately ensuring a successful collaboration between sennder and our partners.

What you'll do:

  • Build strong operations relationships with your accounts by constantly communicating, understanding and addressing their pain points
  • Ensure operational excellence by supervising transport operations in close contact with customer accounts, in- and external counterparts
  • Support strategic and operational planning of your client accounts, especially during the onboarding period
  • Develop strong data insights to understand and steer account performance
  • Constantly optimize operational processes in cross-functional cooperation with our Global Operation, Carrier Management & Product teams
  • Grow Accounts through spot business on daily basis and by developing strategic initiatives together with your counterpart on the Expansion Account Executive team
  • Host recurring account reviews focused on quality metrics and lane level deep dives, including additional stakeholders as needed.  Help to prepare and present customer QBRs, alongside Expansion AE team members

What it takes to be successful: 

  • Customer focus:  Making your accounts happy is your number one priority
  • Communication skills:  You are a great communicator and can adapt your communication style to a variety of in- and external stakeholders
  • Executional excellence: You strike the right balance between love for details and diligence while being a pragmatic problem solver focusing on the result
  • Quick thinking: You have an eye for interpreting quantitative data, finding actionable insights and devising process improvement plans 
  • Proactive mindset: You think one-step ahead and come up with solutions before problems arise.
  • Teamwork: You strive working in cross-functional teams and have a team-player mentality
  • Operational Foundation: Ideally, you have a strong operations background in the road freight logistics sector 

What we will offer: 

  • Be a part of an international company with office locations in 7 different countries,  40+ nationalities at HQ Berlin office
  • Structured promotion process in order to give everyone the same chance to grow
  • Structured regular feedback process enabling personal development, incl. mentorship 
  • Employee’s well-being: in-house gym, unlimited snacks, drinks and fruits
  • Countless opportunities to connect within and outside of work with regular team events and trips, partnership events with other companies and local organizers

At sennder we value commitment, team spirit, and your personal and professional development. Our mission is to offer our teams a diverse work environment by fostering a very friendly atmosphere and an energetic company culture. We enjoy building and nourishing long-lasting friendships across teams.