Quality Specialist

About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 4000+ employees from 100+ nationalities.

Klarna makes shopping smoooth. And we do it with flair because shopping is fun. Every day, we help customers, businesses, and partners explore just how smoooth the modern shopping experience can be.

In our client portfolio we have some of Europe’s largest e-commerce stores and shop system platforms and we are constantly expanding in this dynamic and exciting market. Our Merchant Services teams play an integral role on this rocketship ride by working closely with Commercial and other Service Delivery to support operations to drive customer success and ensure a Smoooth user experience. To fuel our continued growth and hold the ship together, we are now looking for a Quality Specialist based out of our Stockholm office to join our New Markets, Quality and Training team.

In this role, you will be responsible for analyzing quality data and identifying trends and improvement opportunities. You will lead and manage projects globally and identify training needs for all our staff within Merchant Foundations Operations. 

As a person you are very driven and flexible and you can adapt to change quickly. You are analytical and you love great service. You have the ability to perform under pressure and you are not afraid to communicate with many different stakeholders.

If you have experience from working within service and/or e-commerce this is a clear advantage. It is also a merit if you have been managing projects and if you speak other languages than English.

Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.