Public Affairs, DACH

About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 200,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 3500+ employees from 90 nationalities.

We are looking for an experienced public affairs practitioner to develop and lead Klarna’s public affairs programme in DACH. You will deliver a first-class public policy and government relations program to build and maintain strong relationships with key stakeholders in DACH to ensure Klarna’s voice is heard and has impact in relevant discussions.  

You will work closely with senior leads in Communications, Legal, Country leads, Product and Compliance to build and drive engagement to support the company's strategic goals. You will also maintain a deep understanding of the political and public policy landscape as it affects the company, including identifying new and emerging policy developments that may impact Klarna’s current products, operations and strategy.

Main tasks and responsibilities:

  • Showcasing that Klarna is a transparent, responsible and pragmatic growth business, proactively engaging with political and wider public affairs audiences to develop open and constructive dialogue;
  • Consulting and engaging with key external stakeholders maintaining a measured, fact-based approach to conveying business priorities and strategies;
  • Monitoring proceedings of the parliaments and legislators, providing analysis, forward planning, internal forecasting and solutions to upcoming events, changes in legislation or political topics;
  • Creating and drafting written or oral communications for submissions to national government and, regulatory bodies;
  • Broadening and deepening relationships with those influential voices to provide external credibility to Klarna and our business practices;
  • Managing and executing a stakeholder engagement programme, including identifying and building relationships with local, regional & national politicians and trade & industry bodies;
  • Producing accessible and effective written briefings on complex topics for a variety of internal and external audiences;
  • Potentially representing the business at external meetings with political, public affairs and industry stakeholders;
  • Proactively identifying public affairs opportunities to engage with external stakeholders, and political horizon-scanning and monitoring;
  • Managing any public affairs agency support;
  • Develop and project manage innovative policy campaigns;

Who you are

  • 10 years’ experience leading and delivering effective public affairs and government relations programmes, in-house, in agency or in an industry body setting.
  • Experience in payments, financial services, fintech, e-commerce or digital platforms a plus. 
  • Solid understanding of fundamentals of government systems and political processes. 
  • Some knowledge of current regulations, policies, as well as the evolving industry and market environment relating to Klarna’s core businesses.
  • Excellent oral and written communication, influencing and negotiation skills with the ability to articulate and communicate at all levels both internally within the organisation and externally. 
  • Proven ability to develop collaborative relationships with business partners, senior management and internal stakeholders, fostering partnerships quickly across multiple functions. 
  • Strong commercial acumen - able to foresee the impact of political developments on the business and its policy positions.
  • Strong organisational skills and the ability to manage multiple projects simultaneously in a fast-moving and dynamic environment.
  • Previous experience managing external agencies 
  • Working proficiency and communication skills in verbal and written English. Fluent working proficiency in German.
Please send over your CV in English.