Program Manager - Analyst

sennder is a European digital freight forwarder looking for a program manager - analyst to join our shipper solutions team. The role is based out of the Amsterdam office and will report to the onboarding & early life cycle program lead. Do you want to help us shape the future of the logistics industry?

We value humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives innovation and we offer an international and friendly work environment with an energetic company culture. Just be yourself and maybe you’ll bring something valuable to the role we didn't initially think of.

ABOUT THE ROLE 

If you’re passionate about taking yourself, sennder, and the logistics industry to the next level, curious and driven by solving puzzles and influencing how we reach our business goals, then you might be who we’re looking for. What others may consider uncertainty, you see as an opportunity to learn and be proactive, while being a team player and understanding how your personal development intersects with the company’s growth.

The shipper solutions team at sennder is focussed on the lifecycle of our customers. Within this team, the onboarding & early life cycle program is crucial to centrally setting our shippers up for success, and ultimately focussed on revenue and margin attainment. As a central team, you’ll own product and process design, and work closely with stakeholders across seven regional teams to reach targets and impact overall customer experience. Analytics plays a critical role on this team, using insights to drive business decisions internally. 

Initially, this role will be focused on process design for customer onboarding. This person will be in charge of providing reporting dashboards, creating and improving tools for the teams, offering up insights based on our shipper data, and solving unique customer challenges through an analytical lens. We are looking for a curious problem solver who is obsessed with making arguments through data. This is a rare and exciting opportunity to be part of a new team at sennder, helping to scale sennder’s reach across the European market. Join on the ground floor and help us build the future of freight!

IN THIS ROLE YOU WILL ...

  • Discover the needs of our shippers and become the evangelist for them internally
  • Work closely with regional teams to understand the unique challenges in each market
  • Lead cross functional projects with stakeholders in operations, sales, marketing, and product
  • Analyze large datasets to identify opportunities for process improvement and efficiency gains
  • Build & execute rollout plans that test new ways for sennder to operate their business

PREFERABLY YOU HAVE ...

  • 3 to 5 years of experience in a consulting or program manager role with analytical experience preferably within tech, management consulting or logistics
  • Proven experience in project management 
  • Strong communication and presentation skills 
  • Excellent English language skills
  • Analytical and critical thinking ability is a must -- ability to pull and manipulate data on your own 
  • Experience with Business Intelligence tools such as Looker, Tableau, or Power BI is required
  • Proficiency in SQL is required; other programming languages are a plus
  • Bachelor's degree (Master’s degree a plus)
  • Previous Salesforce knowledge a plus
  • Ability to effectively communicate and collaborate with a diverse set of stakeholders such as shippers, carriers and internal teams within sennder 
  • Joy in solving complex challenges under pressure

WHAT YOU CAN EXPECT

  • A fast-growing company, transitioning from start-up to scale-up, where your work will make an impact on our growth and lead to several career opportunities.
  • An international team of 800+ people with 65+ nationalities spread across 7 country offices with English as our company language.
  • A quarterly feedback and review process for personal development. We also use “Objectives and Key Results” for company goals.
  • A structured promotion process, providing everyone with fair and transparent career growth.
  • Learning and development opportunities on the job and through conversations with your manager.
  • Various opportunities to connect with colleagues, formally and informally, digitally or in-person (when allowed), through regular team events, company get-togethers, and partnership events with other companies and local organizers.
  • When in office: unlimited snacks, drinks, and fruits.
  • Compliance with COVID-19 restrictions when required with remote interviews, onboarding, and working.

ABOUT sennder

sennder is Europe’s leading digital freight forwarder at the intersection of where technology meets logistics. Through our proprietary transportation operating system, built by our in-house tech teams, we not only connect shippers to our fleet of thousands of trucks, but also improve how they move products in sustainable, cost-efficient, and transparent ways - making the logistics industry fit for the future. In a traditional industry, we’re growing and moving fast to digitally automate all road logistics processes. You can be part of one of Europe’s latest growth stories as we fast-forward road logistics into digitalization. Get to know us, our culture, green business, funding history, and more on our blog here.

At sennder we want to maximize the individual’s potential for all employees and reinforce an inclusive culture and environment of continuous learning that empowers people to succeed as a team. In addition to humility, we value commitment, team spirit, respect, and kindness to build trusted relationships across teams. Learn more on our career site. 

Please send your application in English and help us reduce negative unconscious bias by leaving out your picture, age, address, and other unnecessary information in your CV. We only want to know the merits on which you’d be great for this role.

If you have any questions or problems please reach out to us ta@sennder.com. We do not accept applications via email.