Program Manager (Analyst), Customer Experience

If you aren't completely confident that you fit our exact criteria, please reach out anyways. Humility is a wonderful thing - we're at least as interested in your character as in your talent.

Our fast-growing Technology startup sennder is in need of an outstanding talent to join our Operations  team.

sennder, with its HQ located in the heart of Berlin, is changing the way people think about logistics. We revolutionize road freight logistics by making it simpler, quicker, and more cost-efficient to move Full Truck Loads across Europe. We offer the best option for moving freight even to the largest companies by providing a network of technology-connected trucking companies. Shippers get real-time GPS tracking on all shipments, and business analytics to improve their supply chain. You can learn more from us here. 

About the role:

The Customer Experience team is new to sennder and sits within the Commercial group covering sales and expansion activities. This central team is crucial to enabling shipper growth by unifying and improving the shipper experience across all of our regional teams. Analytics is a crucial part of the team, driving business prioritization within the group and insights to the broader business.

Initially, this role will be focused on existing shipper growth and specifically supporting the newly launched expansion role within the Commercial business. This person will be in charge of providing reporting dashboards, creating tools for the teams, offering up insights based on our shipper data, and solving unique customer challenges through an analytical lens. We are looking for a curious problem solver who is obsessed with making arguments through data. This is a rare and exciting opportunity to be part of a new team at sennder, helping to scale sennder’s reach across the European market. Join on the ground floor and help us build the future of freight!

What you'll do:

  • Discover the needs of our shippers and become the evangelist for them internally
  • Work closely with regional teams to understand the unique challenges in each market
  • Lead cross functional projects with stakeholders in operations, sales, marketing, and product
  • Analyze large datasets to identify opportunities for process improvement and efficiency gains
  • Build & execute rollout plans that test new ways for sennder to operate their business

What you'll need:

  • Bachelor's degree (Master’s degree a plus)
  • 3+ years of experience in an analytical role, preferably within tech, management consulting or logistics
  • Analytical and critical thinking ability is a must -- ability to pull and manipulate data on your own is a must 
  • Experience with Business Intelligence tools such as Looker, Tableau, or Power BI is a plus
  • Proficiency in SQL, python or other programmatic languages a plus
  • Proven experience utilizing your project management and strong communication skills 
  • Previous Salesforce knowledge a plus
  • Ability to effectively communicate and collaborate with a diverse set of stakeholders such as shippers, carriers and internal teams within sennder 
  • Joy in solving complex challenges under pressure

What we will be offering: 

  • A part of an international company with office locations in 7 different countries, 40+ nationalities at HQ Berlin office
  • Structured promotion process in order to give everyone the same chance to grow
  • Structured regular feedback process enabling personal development, incl. mentorship
  • Employee’s well-being: in-house gym, unlimited snacks, drinks and fruits
  • Countless opportunities to connect within and outside of work with regular team events and trips, partnership events with other
  • companies and local organizers

At sennder we value commitment, team spirit, and your personal and professional development. Our mission is to offer our teams a diverse work environment by fostering a very friendly atmosphere and an energetic company culture. We enjoy to build and nourish long-lasting friendships across teams and often come together to plan fun events and activities.