Professional Services Operations Analyst

About the opportunity

The Professional Services (“PS”) Operations Analyst - NA will play a critical role in the CX organization, helping to improve the Professional Services operational infrastructure including PS tools, systems, and analytics. This role requires a candidate who is highly analytical with the ability to synthesize data to enable the team to make data-driven decisions. The candidate must be well organized, detail-oriented, and possess excellent written and verbal communication skills. This role reports to the Director of Customer Success Operations.

What to expect?

  • Professional Services Sales Processes
    • Assist in the improvement and implementation of processes for a smooth end-to-end Professional Services sales process/lifecycle. 
    • Help to drive discipline and accuracy around Services metrics reporting.
  • Reporting & Analytics
    • Support Professional Services analytics, reporting, and forecasting on a monthly, quarterly, and ad-hoc basis.
    • Assist with quarterly and yearly planning processes.
    • Create reports & dashboards within, Google Sheets, and the Professional Services Automation tool.
    • Create and analyze key insights from forecasts, key business drivers, trends, and operating metrics. 
    • Collaborate on strategic reporting processes.
  • General
    • Assist with day-to-day activities supported by Customer Success Operations. 
    • Be a go-to expert on Professional Services data and tools.
    • Keep Professional Services documentation up-to-date and relevant in company Wiki.
    • Work with the Director of Customer Success Operations and key Professional Services leaders on critical operational projects.
    • Work with cross-functional teams including Sales Operations, Legal, and Finance

What you need to be successful?

  • BS/BA in a related field
  • Experience in Operations Management (SAAS preferred)
  • Admin level proficiency or Power User experience in Professional Services Automation tools such as Clarizen or FinancialForce
  • Advanced skills in Google Sheets or MS Excel (pivotcharts, vLookup)
  • reporting experience
  • Operational process experience
  • Strong analytical skills

What's in it for you?

  • Join an ambitious tech company reshaping the way people build digital products
  • Health, vision and dental insurance
  • Generous time-off policy that rivals the best companies in tech
  • We set you up for success, equipping you with the latest and greatest hardware
  • Use your personal education budget to improve your skills and grow in your career, with extra days off
  • Plus, Contentful socks! Oh yeah!

Who are we?

Contentful powers digital experiences for 28% of the Fortune 500 companies and thousands of global brands. Our content platform unifies content in a single hub, structures it for use in any digital channel and integrates seamlessly with hundreds of tools through open APIs. It lets developers and content creators work in parallel, increasing team efficiency and happiness. Companies such as Spotify, Urban Outfitters, Jack in the Box, The British Museum, Xoom and Lenovo use Contentful to build their mobile and web products, voice controlled apps and more.

We’re growing rapidly and are backed by over $150 million in funding from top-tier venture capital firms like Sapphire Ventures, Salesforce Ventures, General Catalyst and Benchmark.

More than 350 people from 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, San Francisco and distributed locations around the world.

“Everyone is welcome here” — it's a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability or length of time spent unemployed. We look forward to your application!

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