Product Design Lead - Merchant Success

Our team of 75+ designers and user researchers is split into three departments covering User Experience Research, Product- and Brand Design. All designers work embedded in product tribes, in market facing teams or as part of a Global Design team. We are building additional capabilities in areas including industrial design, motion design, data visualization, UX writing and design operations.

As Product Design Lead, you’ll join the Merchant Success Tribe, whose mission is to deliver unmatched product education and issue resolution for our existing and prospective merchants - all over the globe. You'll be responsible for helping create simple yet beautiful solutions that cater to real-life problems. You will be leading a team of up to 5 Designers and Researchers, and collaborate closely with the product and tech leaders to shape our products. 

As we put the user at the center of every decision we need a strong leader that constantly advocates and drives a human-centered design approach. You will support squads by applying your craft, delivering on our commitment to design excellence, while also driving the evolution of our processes and guidelines to educate fellow designers on how to best approach problems. You will also need to work collaboratively with Designers and stakeholders from across the organization to ensure your solutions work seamlessly in the overall merchant journey.

You will facilitate strategic and pragmatic conversations about solving merchant problems via a variety of smart tools, and ensure that the continuous knowledge building of our merchants and their needs is the foundation for decision making.

You will mentor designers on your team and across the global design community for career development and design excellence.

Your Profile

• You have 10+ years of experience as a UX & UI Designer with deep expertise in one and strong skills in the other.
• You have experience leading a team of at least 3 Designers
• You know the common design tools and services (we mainly use Figma)
• Your design process follows a human-centered approach and you apply both qualitative and quantitative research methodologies to validate your solutions
• You execute across all phases of design work: participate in research, define conceptual foundation for design solutions, execute excellent UX flows, apply visual design systems, prototype using a variety of tools and methods, create production ready designs, participate or conduct usability testing and support multi-disciplinary teams during implementation. 
• You work with independently on complex set of features, collaborate with product management and engineering to arrive at optimal solutions, and coordinate across teams to create a holistic merchant experience
• You proactively engage with your design chapter and peers to get feedback and optimize the end-2-end customer journey
• You have designed and shipped complex web and mobile applications across the entire product development cycle
• You contribute best-of-class design components and UX patterns to the global design system and commit to upholding the highest standards and a shared vision
• Your excellent presentation and stakeholder management skills will help you communicate the value of design across the whole company
• You have experience in working in an agile environment and the ability to adapt quickly to changing product priorities.
• You have worked on global products so that you can anticipate global differences and empathize with the diversity of merchant’s needs
• BA or MA in Design or related fields, or complementary studies with deep work experience in product design

Benefits

• Be part of a welcoming and international community of 2000+ people from over 50 nationalities across 12 global offices. We get together regularly for breakfast, brunches, cocktail nights and office parties
• Visa and relocation support for a smooth transition to living and working in Berlin
• Budget for attending conferences and advancing your career. We encourage you to speak at conferences and give talks!
• BVG Corporate Ticket
• Regular knowledge sharing and discussion session for the whole design team
• Football, Bouldering & Running teams
• SumUp Corporate Pension Scheme
• Free German classes & Yoga classes
• All the startup swag you expect: kicker table, unlimited drinks & fruits

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate. 

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