POS Support Agent DACH

POS Support Agent Dach - Are you keen?

As part of the Merchant Growth & Services Tribe, the SumUp POS system serves over 3000 active monthly subscribers gravitating towards the SumUp Eco-System as their sole provider of business solutions. Featuring an accessible cloud platform and a modular hardware setup, the SumUp POS package offers a legally compliant till system, empowering our merchants to operate and expand their business through a tailored experience.

In this role, you’ll act as the main point of contact for our Point of Sale client list.

What you’ll do

  • Establish and nurture long-lasting working relationships with clients who are excited to make the most of their premium subscription service.
  • Handle merchant queries relating to hardware and software setup, as well as account management 
  • Advise merchants on how to maximise their returns on the product.
  • Collaborate with the POS Projects Team (Support Coordinators, Product Managers, Operations and Sales) to maintain our client database and ensure accuracy. 
  • Develop in-depth knowledge of our main POS products and features, and become involved in product testing. 

You’ll be great for this role if

  • You’re passionate about SumUp, and you know the platform inside and out. 
  • You have excellent language skills (verbally and written) in English and German. 
  • You’re consumer-focused and enjoy communicating with our merchants over the phone and via email. 
  • You love testing the latest SumUp products, including our hardware and apps. 
  • You’re flexible and adaptable, and thrive in a fast-moving work environment.
  • You’re resourceful and happy to work independently, but also a strong collaborator.

Why you should join SumUp

  • You’ll be part of an international, highly motivated team with rapid decision making processes
  • Opportunities to further develop within the company
  • Our office has a strong sense of community; we get together regularly for breakfast, cocktail nights, sports and team events.
  • Great benefits: a corporate pension plan, BVG discounts, a training budget, Urban Sports Club partnership, yoga classes, german classes, 28 days of vacation, regular subsidised meals and more.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by Company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind